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Professional Education Counselor at The American College

Posted in Education 22 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: King of Prussia, Pennsylvania





Job Description:

The American College of Financial Services is  currently accepting applications for the position of Professional Education Counselor within the Student Experience Department.  The Professional Education Counselor provides exceptional customer service to ensure a smooth, efficient process in support of students seeking their designation or other degree program.

This is an entry-level role in an inbound call center, with a focus on customer fulfillment. You will initially learn and become knowledgeable about The American College’s designation programs and graduate school which includes all related policies and procedures.

Responsibilities include:


  • Inbound calls received by prospects to discuss available programs and courses.

  • Coordinates with more experienced Counselors to register prospects for selected programs and courses. 

  • Respond to student inquiries about programs and courses, enrollment, billing and technology issues. 

  • Research questions and issues as necessary, reviewing results with more experienced Counselors, and responds to students promptly, usually within 24 hours. 

  • Track inquiries using PeopleSoft.

  • Continual learning about the College’s programs and course requirements, policies and procedures on enrollments, graduation requirements, billing, technology, and faculty access.

  • Participate in scheduling orientation and training sessions.

  • Provide administrative and operational support/assistance to other work groups, as requested. 

Qualifications: 


  • General and business knowledge equivalent to a High School diploma (some college-level coursework up to and including a Bachelor’s degree preferred)

  • 6 – 12 months of prior sales or customer service experience involving complex products or services. 

  • Exceptional communication skills, including both interpersonal & verbal presentation skills, in order to deliver a quality message and work effectively with current students.& prospective students.

  • Sound analytical and problem-solving skills

  • Detail oriented.

  • Technically capable, with a knowledge of - or a readiness to learn and adapt - to PeopleSoft systems.

  • Manual dexterity for phone and information systems operations; keyboarding skills.

  • Able to sit for extended periods.

This position is located in King of Prussia, PA.  To learn more, please visit: www.theamericancollege.edu .

We Offer:


  • Competitive pay

  • Benefits, including medical, dental, and vision

  • Participation in The College's 403b program with company match

The American College of Financial Services (The College) is committed to applying financial education through teaching, research, and innovation in program delivery and design. As a nonprofit, accredited education institution, our courses are researched and written by a faculty of the nation’s top thought leaders in personal finance. The goal is to provide a rigorous, science-based professional and premium quality education to financial advisors. More than 200,000 financial services professionals have learned and honed their craft here.

The American College is an equal opportunity employer and welcomes applications from all qualified individuals.  We administer all phases of employment activity without regard to race, color, national origin, religion, age, gender, sexual orientation, marital, disability, military or veteran status.