Posted in General Business 30+ days ago.
This job brought to you by eQuest
Location: Omaha, Nebraska
Position Description Overview
The Senior Processing Specialist is responsible for a variety of tasks in the department.
The primary purpose of this position is to assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines.
Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations. This position involves a moderate to high level of complexity.
- This position requires considerable evaluation, good judgment, and decision-making skills. Strong verbal and written communication skills are necessary. This position involves time sensitive processing of work cases.
- The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all processes are completed within timeframes.
- The Senior Processing Specialist typically works cases that are at the Transaction and/or Account Level. The life cycle of a case is typically 90-120 days in length.
Scope of Job
Makes decisions within established guidelines regarding the different work cases and various transactions. Has access to confidential information.
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.