This jobs exists to design, maintain and continuously improve the Forecasting, Scheduling and Capacity Planning systems within Output Services. This position determines whether new one-time or new business can be accepted for Output Services. It is responsible for determining facility, staffing and equipment impact associated with new business and loss of business. This position interacts with senior management positions within Output Services and across Enterprise Payments up to and including the SVP Operations and Omaha business leader. This position is called upon to make and recommend actions that affect the revenue and profitability of Output Services.
Identifies and initiates complex informational and statistical reports for standard management reporting, compensation analysis, or ad hoc requests in support of users, business management, and company executives. Provides insight to users and business management on trends identified in data. Leverages all tools available to complete complex analysis. Ensure validity of databases by identifying areas of concern with various database and systems. Ability to solve complex logic problems. Ability to discover and prove causal data relationships. Coordinate all information reporting and report requests with the various systems users and business managers within a functional group. Requires interaction with customers while prioritizing technical tasks.
Designs a rolling Production Forecast methodology of future client and product volumes based on historical customer volumes, product mix trends, and input from Finance, Customer Service, Client Forecasts and Operations. Utilizes sophisticate statistical analysis and forecasting software packages. Monitors the ongoing accuracy of the Forecast report and adjusts the Forecast methodology to continuously improve the accuracy of the Forecast. Requires a high degree of mathematical skills and the very highest reasoning skills.
Determines metrics and measurement plans to determine the ongoing variation of the Forecasting, Scheduling and Capacity Planning systems. Monitors ongoing the statistical variances and determines whether an investigation of the variance should be launched. As causes of variation are identified, determines how to update the methodology and models used for the Forecasting, Capacity Planning and Production Scheduling systems. Requires a very high degree of reasoning skills including the ability to design statistical analysis systems and intricate knowledge of the Forecasting, Scheduling and Capacity Planning systems.
Designs the Production Capacity Planning system. The Capacity Plan is used to determine facility requirements, equipment requirements, staffing requirements, work schedules, BCP requirements and Materials Management requirements for all Output Services facilities. Facilitates meetings throughout all levels of Output Services' management up to and including Senior Vice-President. Requires strong knowledge of sophisticated Capacity Planning software systems. Requires detailed knowledge of the factors contributing to capacity consumption and has a very high data analysis and interpretation skill set (reasoning) to be able to design a Capacity Planning system.
Determines the strategy for ongoing maintenance and refinement of the Production Scheduling software system. This Schedule advises senior management of necessary work schedule changes, overtime, downtime, alternate production processes, and workload balancing requirements between facilities to meet client contractual commitments. Reviews and approves changes to capacity assumptions, run rates, routings, and the business rules that drive the calculations for the Scheduling system.
Designs the methodology to be used for performing 'what if' analyses. This analysis involves modeling changes to work schedules, staffing levels, number of production machines, equipment run rates, product mix, client volumes, etc. Presents results to Output Services' management up to and including Senior Vice President. Utilizes sophisticated Forecasting and Capacity Planning software; requires strong problem solving skills. Able to create and run AS/400 and SQL database queries and generate reports including various control charts. Supports writing business cases for equipment purchases to support increased volume demands. Is able to understand a financial plan to be used in preparing a business case. Must have high abstract reasoning skills to prepare highly complex models.
Makes job scheduling commitments on behalf of Output Services for new one-time or ongoing business. These commitments are written into legal contracts with penalties. Failure to meet these commitments can cause severe loss of revenue and or profit to Output Services. Provides input into business cases for equipment purchases to support new clients. Requires a high degree of Output Services and general business knowledge for making client commitments. May be required to make formal presentations to internal business leaders and clients. Requires the highest degree of reasoning skills and very high language skills.
Supplies answers to RFP questions regarding production processes, equipment capabilities and capacities, and SLA commitments. Is responsible for making production recommendations to Output Services senior management regarding suitability of client product requirements to Output Services and recommends outsourcing potential. Participate on client calls and in meetings across varied cross-functional departments including Sales, Finance, CBEs, and Sales Development at levels up to and including Vice President. Requires very high language skills, both written and verbal. Requires strong knowledge of Output Services' products and equipment capabilities.
Analyzes the elements driving specific client/product manufacturing costs. Uses the analysis to make recommendations for pricing current processes and as a direct input to contract renewals. Utilizes AS/400 and SQL database queries to obtain data regarding the specific data parameters of each job after it has been processed. Uses sophisticated statistical methods to describe the variances between specific jobs. Can prepare financial models describing production costs at client and product specific levels. Requires high statistical analysis (math) skills. Must be able to read, understand and create financial analysis reports.
Scope of Job
Complex Analytics and reporting activities. Broad knowledge providing training and guidance to less experienced Analytics staff. Capability to learn and understand the business.
4 year degree strongly preferred and at least 5+ years experience, or equivalent - preferred. See other requirements noted within job responsibilities.
Database Development Tools
Customer Support Policies, Standards and Procedures
Customer Support Service Agreements
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