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Field Services Engineer (ROSA Surgical Device) - Cincinnati (634973) at Zimmer US in Cincinnati, Ohio

Posted in Engineering 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Job Summary

The Field Services Engineer (ROSA Surgical Device) provides technical service, clinical support, and account management for the ROSATM system once they have been purchased by a hospital. The Field Services Engineer (ROSA Surgical Device) also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the team.

Principal Duties and Responsibilities

• Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System

• Through partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient and local market

• Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness

• In partnership with the capital sales team, work to develop an account development plan tailored to the local market

• During periodic ROSATM Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals

• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system

• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes

• Document and investigate product complaints to identify root cause analysis

Expected Areas of Competence

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.

• Follow all internal communication and documentation policies (QA).

• Provide product feedback and improvements to R&D

• Attend product trade shows and annual trainings as needed

Education/Experience Requirements

• B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science

• 3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company

• Prior experience with Robotics preferred

• Excellent communication, organizational and customer relation skills

• Ability to work without specific direction on daily activities

• Ability to determine one’s own schedule based on business needs

• Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

• Project management skills would be helpful

Travel Requirements

Up to 80%

Additional Information