Arconic Fastening Systems is looking for a Customer Service Representative - Customer Service Department. This role performs all Customer Service Representative activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately. Customer Service Representative will be based in Tracy, CA.
Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. Arconic Fastening Systems, a business unit of Arconic, holds the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aero engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA; AFS employs over 6,000 people in 11 countries at 31 locations.
Specific Responsibilities Include:
Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
Works closely with Senior CSRs and the Customer Service Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentation
Receives, enters and edits sales orders and changes thereto in accordance with company procedures
Checks stock and future production for customers and distributors
Answers general inquiries concerning open orders, from work in process to logistics
Receives, responds to and routes requests for quotations as appropriate
Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
Researches customer charge-backs and administers appropriate actions
Works to improve knowledge of product and processes on a continual basis
Advises Marketing Department and field sales representatives of significant information learned in
Ensures that all work activities are performed in accordance with established safety and environmental standards
Communicates professionally and effectively with all levels of external and internal business partners
Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the Arconic Code of Conduct
Performs other duties as assigned.
Good professional communication skills
Problem solving skills
Good organizational skills
Ability to work independently
Strong computer and business software skills, with an emphasis in Excel
High School Diploma or equivalent required.
Minimum two years of experience in Customer Service.
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.