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Category Mgr - Personal Payments- Remote, San Antonio TX or Atlanta GA at Harland Clarke

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Antonio, Texas





Job Description:

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters.  The company offers payment tools such as checks and cards; lifecycle marketing solutions; and promotional products for businesses.  The company deploys these customer engagement solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience.  Harland Clarke serves more than 43 million consumers and 6 million small and medium sized businesses per year, through deep relationships with 11,000+ clients and distribution partners.  Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. Harland Clarke has been recognized as a 2018 top workplace in San Antonio, TX. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Rewards

·  Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

·  Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

·  Explore new education opportunities with our tuition reimbursement plans.

·  We offer work-life flexibility, meeting personal obligations along with professional success.

JOB SUMMARY

The Category Manager of Personal Payments is the client facing SME on personal payments products and provides a consultative approach to client meetings. Position has responsibility for understanding customer needs and new opportunities, delivering incremental value by driving product changes through Agile development with a team of developers, designers, and business partners, and to improve efficiency and customer satisfaction with the production of quality products supporting the vision and strategy. Position will focus on the tactical development and implementation based on the product roadmap (owned by the Director of Personal Payments), defining and managing the end-to-end customer experience, including voice of the customer.  Position supports in-depth business reviews, communication to leadership, supports presentation across all levels of the organization, and leads cross-functional meetings. 

 

KEY DUTIES/RESPONSIBILITIES

Strategy & Planning:



  • Leads as a Subject Matter Expert and supports leadership knowledge of industry trends on personal payments




  • Participates in industry events and leads webinars/presentations that bring awareness to Harland Clarke and its products/services




  • Gains a thorough understanding of customer needs, both existing and potential, and uses that knowledge to help deliver personal products that provide clients and customers quality products and services.




  • Supports the translation of business goals and end user needs into product strategy and requirements; communicates direction and product priorities to the development and production teams, other matrixed teams, and third-party partners for implementation .




  • Supports the goals, metrics, and analytics determined by leadership in order to determine product value; continually making recommendations and refinements to the product plans based on learnings.




  • Helps conduct customer and client research to identify/support new features, services and products.




  • Monitors industry research and competitive landscape to recommend solutions and changes to products offering .



Delivery & Execution:



  • Manages product management lifecycle: research opportunities and pain-points, supports driving the vision, collaboratively defining how the product will work for related user experiences, results analysis and customer feedback .




  • Supports sales and marketing with key attributes of product positioning and benefits.




  • Ensures product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction .




  • Leads Agile development requirements, user story creation, and prioritization for assigned products to deliver solutions quickly 5%




  • Participates in standups, iteration planning sessions, product demos and retrospectives.




  • Documents, reviews and ensures that all development processes and quality standards are met.




  • Creates, prioritizes and accepts user stories; incorporate them into release planning Makes product decisions that drive value on a daily basis.




  • Identifies pros, cons, issues, obstacles, dependencies and value associated with features and enhancements.




  • Participates in standups, iteration planning sessions, product demos and retrospectives  Supports management by providing overviews and status updates for stakeholders. Reviews and summarizes product performance reporting and provides frequent updates to manager. Works with marketing to develop marketing plans and marketing tools.  Key contributor and monitor of end-to-end customer experience for assigned products.



People:



  • Fosters collaboration with cross-functional team members to drive development, product launch, and collectively identify and resolve impediments.  Manages cross functional team and stakeholder expectations to execute on product strategy. Advocates for the end user and stakeholder by empathizing with and understanding user needs and being the product expert.



  • Ensures sales team is trained on products and services so they understand the benefits and value.Communicates in a consultative style with clients to get them engage with current and new solutions Exhibits active listening, facilitate sessions, and clearly communicate at all levels.  Champions product line so team members at all levels understand its value .

 

EDUCATION


  • Bachelor’s Degree in Business with fields of study related to the position preferred; experience in lieu of degree considered


  • MBA Degree strongly recommended



  • Knowledge of banking, sales and project management preferred

 

EXPERIENCE



  • Minimum of 4 years of product lifecycle management




  • Minimum of 2 years of experience with Agile product management




  • Minimum 2 years of banking experience preferred



  • Proficient in Microsoft Office – PowerPoint, Word, Excel

 

KNOWLEDGE/SKILLS/ABILITIES



  • Contagious positive attitude




  • Self-driven and accountable




  • Detail and process oriented




  • Problem solver




  • Strong leader and communicator




  • Analytical approach to decision maker




  • Ability to make product line decisions




  • Successful product development and planning




  • Good presentation and persuasion skills




  • Good listener and multi-tasker




  • Leader of product planning and competitive analysis




  • Team leadership with indirect cross-functional teams



  • Comfortable in front of clients with good client presentation skills

 

COMMUNICATION AND CONTACTS

This position requires direct interaction with the following areas: Executive Leadership, Marketing Leadership, Marketing Communications, Channel Marketing, Ecommerce, Project Management, Manufacturing, Contact Center, Billing, Sales and Client Support, IT, Finance, Client Strategy, Outside vendors, Procurement/Logistics, Setup-Maintenance, and Testing.

 

OTHER

Managing personal development plan to improve skillset. Personal drive to achieve company goals. Position reports to Director of Personal Payments.

 

PHYSICAL DEMANDS / WORKING CONDITIONS



  • Extended Use of Computer Monitor




  • General Office Environment




  • Carrying




  • Ability to Adjust Focus




  • Using both hands




  • Handling




  • Hand-to-Eye Coordination / Motor Skills




  • Hearing




  • Kneeling




  • Pulling




  • Pushing




  • Reaching




  • Sitting




  • Standing




  • Talking




  • Twisting / Turning




  • Typing




  • Walking




  • Writing




  • Close vision




  • Close vision for long periods of time




  • Color perception




  • Depth perception



Harland Clarke is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Johnny Knifer at  .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.