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Customer Service Representative at Vector Security, Inc.

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Columbia, Maryland

Job Description:

The Customer Service Representative is someone who is customer focused and who exhibits impeccable professionalism with both internal and external customer interactions. 

Starting salary range $16 - $17 based on experience

Main Responsibilities:

  • Answer incoming calls and answer questions regarding service/installation/central station/billing, etc. 

  • Follow-up to solve problems by scheduling work orders or notifying the appropriate departments of issues. 

  • Check to ensure action was taken to resolve customers' issues. 

  • Record customer interactions/resolutions/details of complaint in computer system. 

  • Perform other administrative duties as assigned.


  • Minimum of two years call center experience

  • Excellent customer service and communication skills

  • High school equivalent required


Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

  • Medical, dental, and vision coverage

  • Company paid life and AD&D insurance

  • Company paid short- and long-term disability

  • Voluntary benefit products

  • 401k retirement savings plan after just 60 days

  • Paid time off for vacation, sick and floating holidays

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

Company Overview:

Recognized as the "best rated" home alarm and security systems provider on Consumer Affairs and ranked #5 among the top electronic security providers in the United States, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies.

With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services.

Our unique history traces back to The Philadelphia Contributionship, America’s oldest property insurance company founded in part by Benjamin Franklin in 1752.

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace



  • Security company knowledge



  • High School or better



  • Professionalism

  • Communication

  • Ability to engage others

  • Organization

  • Time management

  • Team focus

  • Microsoft Office

  • Customer service skills



  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Team Player: Works well as a member of a group



  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

See job description