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Individual and Small Group Install Specialist (seasonal) (19-155T) at Connecticare

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Farmington, Connecticut

Job Description:

Job Description
We are currently hiring temporary seasonal staff for our open enrollment season.

ConnectiCare is a leading health plan in the state of Connecticut. A local company for more than 35 years, ConnectiCare has a full range of products and services for businesses, municipalities, individuals and those who are Medicare-eligible. By striving to make it easy for members to get the care they need, ConnectiCare leads the individual market in the state, and is ranked among the top commercial health plans in the nation, according to the National Committee for Quality Assurance. ConnectiCare is a subsidiary of EmblemHealth.

We're looking for individuals who want to make a difference in the communities we serve. If you want to join a local team and help change the way health care is delivered, ConnectiCare is the place for you.

Summary of Job: To promote high quality and timely processing of new and renewing Individual (SOLO) and Small Group Applications. To ensure prompt communication to applicants and brokers on the status of their applications.


  • Modifies, updates, and processes existing individual (SOLO) and/or small group policies to reflect any change in benefit coverage including renewal responses and small group renewal certification forms.
  • Supports testing activities for all appropriate corporate and departmental project initiatives that impact individual and/or small group installation.
  • Reviews and processes all new Individual (SOLO) and/or Small Group applications. Ensures that applications are batched, imaged, and indexed correctly within established timeliness standards and achieving defined accuracy targets.
  • Initiates and maintains direct communication with applicants, underwriting and/or brokers as necessary to resolve outstanding issues on New or Pended Applications.
  • Generates all application correspondence to ensure applicants and brokers are informed of the status of their applications within established timing standards.
  • Creates data feed interface to manage small group HRA requests and deliver member reimbursement claim files to vendors.
  • Provides customer service support to HRA vendors to resolve claim and data interface issues.
  • Assists with the review and resolution of system errors to ensure timely and accurate enrollment of Individual (SOLO) and Small Group members. Works with Individual and Small Group Installation Coordinator and IS Staff to develop and implement system fixes as necessary.
  • Provides necessary support to the Individual & Small Group Installation Coordinator as needed.
  • Performs other related projects and duties as assigned.
Required Skills

  • Ability to handle multiple priorities and meet deadlines
  • Bachelor's Degree or an equivalent combination of education and experience in a health care environment performing group installation and enrollment functions
  • At least 1 year of previous experience in an HMO, self-insured insurance or health care field including broker and client customer service required
  • Knowledge of benefit structure, underwriting guidelines, and enrollment application requirements helpful
  • Excellent oral and written communications and interpersonal skills required. Customer service experience preferred
  • Strong data entry skills and experience with Microsoft Office software is required
  • Strong attention to detail and organizational skills including inventory management

Essential Job Requirements:

  • Primarily sedentary
  • Must be able to use standard office equipment.

ConnectiCare is an equal opportunity employer. M/F/D/V ConnectiCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Location Farmington, Connecticut, United States Position Type Full-Time/Regular
Market Reference / Mid Point