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Field Service Engineer II at Decypher

Posted in Other 30+ days ago.

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Type: Full Time
Location: Wright Patterson AFB, Ohio





Job Description:

FIELD SERVICE ENGINEER II

DEPARTMENT:
Federal

LOCATION:
Wright-Patterson AFB, OH

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Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

DESCRIPTION

Decypher is seeking a Field Service Engineer II to support Wright-Patterson AFB, OH.

RESPONSIBILITIES

* Install, troubleshoot, and maintain products/equipment

* Use an automated Help Desk call management system to track and document all Field Service activities through the resolution of user inquiries, service requests, and problem reports

* Fully document trouble tickets, to include product/equipment problem description, analyses, recommendations, and remedial actions that are taken by the Field Service Team

* Analyze field service reports to identify common problems, developing trends, and recommend corrective actions

* Support Directorate IT hardware, including but not limited to various types of personal and workstation computers, as well as servers, micro, mini, and mainframe computers. Hardware support consists of, as a minimum, unpacking, assembling, setting up, testing, operationally sustaining (e.g., diagnosing, repairing, and replacing), and decommissioning all Automated Data Processing Equipment (ADPE)

* Support warranty repairs for all ADPE by assisting the ADPE custodian(s) in accomplishing all aspects of proper management of ADPE

QUALIFICATIONS

* Associates Degree

* 2-3 years of experience

* CompTIA Security+

* US Citizen

* Secret Clearance

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