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Posted in Sales 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Adelphi, Maryland

Job Description:

Essential Duties and Responsibilities Include:

  • Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.

  • Proactively manage leads, document tours and complete all leasing paperwork.

  • Ensure the entire tour route is in perfect condition.

  • Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.

  • Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.

  • Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.

  • Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.

  • Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.

  • Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.

  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

  • Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.

  • Conduct periodic inspections with residents upon move-in/move-out.

  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

  • Consistently implement policies of the community.

  • Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

  • Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

  • Greet and tour prospective new residents, qualify, determine needs and preferences, professionally present community and specific apartments while communicating features and benefits; close the sale.

  • Understand how to incorporate the revenue management software into the sales presentation.

  • Additional duties as assigned

  • Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

The successful candidate will meet the following requirements:

  • High school degree or equivalent certification required.

  • At least two years of leasing experience preferred.

  • Previous customer service experience, leasing and/or sales experience preferred.

  • Must have excellent written and verbal communications skills.

  • Ability to quickly develop rapport with prospective residents.

  • Must be a motivated self-starter with the ability to work well in a team setting and set goals.



  • 1 - 3 years: Property Management/Leasing



  • High School or better

See job description