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General Manager Transit 1 at National Express Corporation in Mckees Rocks, Pennsylvania

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Global, Local, Total

National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a General Manager I for our Customer Service Center (CSC) in Pittsburgh, PA


  • Delivers overall performance and results for the CSC.
  • Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
  • Ensures the CSC is a "customer-centric" team that is focused on building strong and effective partnerships
  • Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
  • Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.
  • Review budgets and develop the annual operating plan business review.
  • Develop short and long-range business plans to increase incremental business, revenues and margins.
  • Directs, coaches and develops CSC staff including Operations Manager, Dispatcher, Office Administrator, Operators, Maintenance, and Safety Manager to obtain the required skills and abilities to act independently in their job assignments.
  • Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
  • Creates a culture of safety while providing a high quality of service.
  • Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
  • Meets regularly with customers to review service quality and performance.
  • Enhances and builds on current customer relationships to ensure customer retention.
  • Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business

  • Bachelor's degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred
  • At least 3 years of supervisory experience and P&L oversight
  • Proven ability to meet service delivery expectations including customer and safety
  • Ability to travel up to 10%
  • Bi-lingual abilities a plus
  • Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
  • Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
  • Knowledge of customer service best practices to build strong customer relationships
  • Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
  • Knowledge of leadership and management practices and techniques.

National Express LLC is an Equal Opportunity Employer.

For more information please visit or .

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