The LAN Administrator is responsible for supporting, implementing and maintaining the computer networks of the company, fulfilling operational and compliance requirements to a high degree of detail. The ideal candidate for this position will have demonstrable knowledge and aptitude with a wide range of technologies including physical and virtual servers, switch configuration, desktop and user support, and general network administration.
Essential Functions of the Position
Ensure Thunderbird quality customer service and cheerful atmosphere maintained in your department. Make good and proper decisions that reflect positively on you and the Casino
Maintain proper compliance at all times (MICS, TICS, SICS, TEC P&P)
All aspects of systems design, implementation, and administration, troubleshooting and optimization primarily focusing on managing physical and virtual servers, Microsoft exchange, AD, multiple applications including routers, switch configuration, Vlan management, managing firewalls and general network support
Maintain system documentation logs
Perform or assist in troubleshooting and diagnosing problems and correct them when identified
Review personnel conduct in relation to data security and protection
Keep current with new information technology security protocols
Become proficient in software applications from an operations and systems perspective
The recovery of all system services in the event of a disaster
Provide input and recommendations with regard to system capacity, equipment acquisitions and overall I.S / I.T. strategy
Mentor, train, and support all other I.T. staff members in execution of their duties
Maintain high levels of confidentiality at all times
Any other duties as assigned or requested by management
After hours remote support
Job Knowledge, Skills and Abilities
Must be able to perform as physical and virtual server administrator
Must have proficient Microsoft Exchange experience, configuration, deploy & support
Cisco certification and Fortinet switch configuration experience and support knowledge is a plus
Possess good interpersonal skills including positive conflict management skills. Must have exceptional customer service skills, leadership skills, ability to relate well with others, and remain calm under pressure.
Ability to read, analyze, interpret and respond effectively to the most sensitive inquiries or complaints. Must have excellent communication skills.
Ability to perform basic math functions; add, subtract, multiply, and divide in all units of measure, using whole numbers.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions
Must pass Federal/State Background Investigation and be licensed by the Absentee Shawnee Gaming Commission. Provide proof of education received or transcripts, if applicable. Must be able to pass mandatory drug screens and provide evidence of employment eligibility in the U.S.
Supervisory Responsibilities: No direct supervisory responsibilities
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is exposed to a smoking and 2nd hand smoking environment. Must be able to work nights, weekends, and holidays. The noise level in the work environment can range from minimal to intense depending on the area of the casino or event center.
Degree in Computer or Networking Science or 4 years of demonstrated experience managing a complex systems/ server infrastructure, or a combination thereof
Must be able to pass a drug screen, background check and obtain a key gaming license.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.