The Follow Up Supervisor is to provide direction and guidance in support to the Follow Up department. The Follow Up Supervisors objective is to coordinate the completion of all AR collections, complete AR reconciliation reporting, and support in the implementation of all protocols, policies, and procedures.
Duties and responsibilities
The primary duties for a Follow Up Supervisor will include but not limited to the following.
Support and maintain the core functions of the CBO
Follow and enforce CBO protocols, policies and procedures.
Support staff in the completion of outlined goals
Serve as the practice expert and direct support for all AR processes.
Assists in the preparation of accounts receivable reports, weekly and monthly AR reconciliations, and claim denial reporting
Assist in the audit of current procedures to monitor and improve efficiencies in collections
Analyzes accounts for accuracy and completeness, submits claims for proper processing
Analyzes collection trends and accounts receivables and brings data to the AR Manager
Keeps manager apprised of all day to day operations, alerts manager of any changes in payor requirements or deviations from normal businesses processes/operations within the Follow Up department
Implement and maintain positive working environment
Follow HIPAA, compliance, privacy, safety and confidentiality standards at all times
Provide clear and professional interdepartmental communications
Complete daily, weekly, and monthly assignments as assigned by Manager
The minimum qualifications for the position include a two-year degree from an accredited college or university or a minimum of 1 year of experience in medical insurance billing and coding or follow up equipment is necessary or an equivalent combination of education and experience.