Tier 1 Support Specialist at West Corporation

Posted in Other 29 days ago.

This job brought to you by Careerbuilder

Location: Longmont, Colorado





Job Description:
West Safety Services is looking for a Tier 1 Support Specialist to add to its team in Longmont, CO. The core focus of this position will be responsible for providing initial response and basic troubleshooting for customer related issues in adherence to departmental policies and procedures; take initial customer calls and provide basic support, dispatching support to Tier II, as necessary; open, track, and close all trouble tickets, ensuring issues are accurately documented; prepare and distribute a variety of metrics reports (e.g., application performance, application errors, trouble tickets, etc.), as requested by supervisor; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.

Key areas of emphasis include:

•Troubleshooting
•Managing CSC mailbox
•Special projects
•Work on issues without step-by-step instructions

So, if you've been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let's get started on something BIG.