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Director, Housing and Homeless Services at Volunteers of America Chesapeake and Carolinas, Inc. in Greenbelt, Maryland

Posted in Nonprofit - Social Services 30+ days ago.

Type: Full-Time

Job Description:


The Director of Housing and Homeless Programs is responsible for the overall management and development of residential services for individuals who are homeless or at risk of homelessness in Maryland. The PD shall work with the Vice President of Maryland to ensure the provision of services that promote the client’s ability to participate in appropriate community activities and enable the individual to develop the daily living skills needed for independent functioning. The PD shall have operational oversight of the Housing and Homeless programs including recruiting, hiring, training and supervision of staff. In addition, the PD shall work to develop, implement and monitor the operating budget. The Program Director ensures the Programs operate and deliver services in accordance with current policies and procedures, contract requirements, and federal, state and local regulations.


A Master’s degree in a human services related field plus three-five years’ experience in human services, program management and supervision is required.  Experience with homeless and/or supportive housing programs is required.

The successful candidate must have effective oral and written communication skills, be able to develop effective working relationships with residents, staff and community partners, and be able to motivate groups and individuals.  Strong organization skills, problem-solving skills and judgment are desired.  Must have a working knowledge of HMIS and Microsoft Office Suite. 


  • Responsible for the overall health, safety, and operations of all program and facility components (e.g., resident services programs and facility operations).

  • Establish and maintain effective, positive working relationships with local and professional community agencies and resources.

  • Participate in Continuum of Care meetings.

  • Assist in developing the programs’ annual budgets(s), and manage program operations and services in accordance with the budgets, including revenue and expenses.

  • Develop and implement effective resident services and activities.

  • Ensure complete residents’ and programs’ records are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.

  • Act as liaison between the programs and funding/regulatory agencies.

  • Ensure all applicable federal, state, and local government and contractual regulations and requirements are met or exceeded.

  • Assist with the recruitment, manage and maintain effective program staff. 

  • Ensure effective resident and staff meetings are conducted in accordance with agency requirements.  Conduct pre-service and in-service training for staff.

  • Develop, implement, and maintain program operating documents including Policies and Procedures, Operations Manuals and Resident Handbooks, etc.

  • Compile and/or monitor all required reports.

  • Review, monitor and maintain local, State and County government mandated documentation and records as directed.

  • Attend all work related meetings and training as required or needed.

  • Implement and manage fundraising and volunteer programs and activities as needed.

  • Assist in organizing, holding and facilitating Advisory Board Meetings.