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Technical Services Representative at FedEx Services

Posted in Other 30+ days ago.

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Type: Full Time
Location: ROMULUS, Michigan





Job Description:

COMPANY: FedEx Services
JOB TITLE: Technical Services Representative
JOB REQUISITION NUMBER: RC184815
CATEGORY: Information Technology
LOCATIONS:
Novi, Michigan 48375
United States

Southfield, Michigan 48075
United States

Romulus, Michigan 48174
United States

Clinton Township, Michigan 48035
United States

JOB DESCRIPTION SUMMARY
Under close supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and instructions. Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems. The successful candidate must have a valid driver s license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects.

SKILLS/KNOWLEDGE CONSIDERED A PLUS

* Broad knowledge of PC hardware, software and network components is preferred in order to trouble-shoot and resolve technical issues.

* Technical certifications and scissor lift certification.

DOMICILE LOCATION
This position can be domiciled in the following: (1) Novi, Michigan, (2) Romulus, Michigan, (3) Southfield, Michigan, (4) Clinton Township, Michigan.

RELOCATION
Relocation assistance is not available.

MINIMUM QUALIFICATIONS
Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience. One (1) year equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone, keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degrees may offset experience requirements. A related Master s Degree equals two (2) years experience.

APPLICATION CRITERIA/DEADLINE
TO APPLY FOR THIS POSITION, PLEASE UPLOAD A CURRENT COPY OF YOUR RESUME AND COMPLETE THE REQUIRED SCREENING QUESTIONNAIRE BY CLOSE OF BUSINESS (5:00 PM CT) ON FRIDAY, OCTOBER 18, 2019.

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

* Fortune \\"World s Most Admired Companies\\" 2019

* Forbes \\"Best Employers for Diversity\\" - 2019

* Reputation Institute \\"World s Most Reputable Companies\\" 2019

* National Business Inclusion Consortium \\"Best-of-the-Best Corporations for Inclusion\\" - 2019

* Women s Business Enterprise National Council \\"America s Top Corporations for Women s Business Enterprises\\" - 2018

* Corporate Responsibility Magazine \\"100 Best Corporate Citizens\\" 2018

* Black Enterprise \\"50 Best Companies For Diversity\\" 2018

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click Apply and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.