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Cybersecurity Operations Center (CSOC) Manager at m&t in Amherst, New York

Posted in Other 30+ days ago.

Job Description:

Provides strategic and tactical direction in support of the Cybersecurity Department. Manages multiple teams and Subject Matter Experts (SMEs) with diverse responsibilities including, but not limited to, development and execution of Cybersecurity Operations strategies, Cybersecurity Risk and Controls assessments, Vulnerability assessments, Cybersecurity controls testing and validation, Cybersecurity policies and standards, and Cybersecurity awareness and training program. Represents Cybersecurity on various committees. Identifies and communicates Cybersecurity threats, vulnerabilities, risks, emerging trends, and mitigation strategies in alignment with the organization's risk appetite. Recommends and reports on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for areas of responsibility and ensures appropriate remediation when required. Promotes awareness of Cybersecurity policy, standards and governance among management and throughout the enterprise and ensures sound principles are reflected in the organization's mission, vision and goals.

Scope of Responsibilities:
Cybersecurity Operations: Manage with autonomy all facets of the Cybersecurity Operations Center environment and program, including daily operations, building new strategies, revising or creating new policies and procedures, security awareness training, and leading personnel and staffing. Responsible for the management and development of Cybersecurity Defense Analyst scheduling and staffing to ensure lossless 24x7x365 coverage to include risk minimizing and single-point-of-failure planning for hour, day, and location coverage. Responsible for defining and establishing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Cybersecurity Operations Center service demands, security activities and ensure response actions are operating to expected levels of efficiency. Responsible for review, analysis, functional operations, oversight, and development of the Incident Response Platform to facilitate Cyber Defense Analyst workflow processing and incident remediation to include analysis of trends, gaps, or areas of improvement and potential for future-state system integration and use.

Primary Responsibilities:
  • Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support cybersecurity goals and objectives and reduce overall organizational risk.
  • Lead multiple diverse stakeholders and manage multiple projects and initiatives concurrently to establish and maintain enterprise continuity of operations program, strategy, and mission assurance.
  • Lead, manage, and oversee diverse security improvement actions across multiple teams to evaluate, validate, and implement solutions as required.
  • Lead, align, and manage cybersecurity priorities within the Department's overall security strategy and in coordination with closely-related departments and within Cybersecurity.
  • Actively manage, report, and lead efforts to define and improve the effectiveness of the enterprise's cybersecurity safeguards to ensure they provide the intended level of protection.
  • Lead and oversee the preparation, creation, distribution, and maintenance of plans, instructions, guidance, and Standard Operating Procedures (SOPs) concerning the security of Cybersecurity Operations for the team, multiple teams, or within Cybersecurity.
  • Lead and oversee that cybersecurity awareness, basics, literacy, and training are provided to operations personnel commensurate with their responsibilities within multiple teams or within the Division.
  • Fully manage from identification until completion the protective or corrective measures when a cybersecurity incident or vulnerability is discovered.
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Education and Experience Required:
Associates degree in an applicable discipline and a minimum of 9 years' relevant work experience, or in lieu of a degree, a combined minimum of 11 years' higher education and/or work experience, including a minimum of 9 years' relevant work experience

Minimum of 2 years' managerial experience

Relevant work and leadership experience in two or more of the following Cybersecurity domains: Security and Risk Management, Asset Security, Security Engineering, Communication and Network Security, Identity and Access Management, Security Testing and Security Operations

Demonstrated detailed knowledge and understanding of Cybersecurity operational processes

Demonstrated detailed knowledge of Cybersecurity threats, vulnerabilities, emerging trends, and regulatory and operational impacts

Demonstrated ability to utilize feedback to drive process and service improvement

Proven experience managing multiple stakeholder relationships, including determining needs, requirements, and resources, and managing stakeholder expectations while committing to delivering quality results

Proven experience communicating complex information, concepts, or ideas in a confident, accurate, and well-organized manner through verbal, written, and/or visual media

Proven experience adjusting and operating in a diverse, challenging, and unpredictable fast-paced work environment

Proven experience coordinating, collaborating, and disseminating information to multiple subordinate, peer, and leadership teams, departments, and organizations

Prior experience advising and providing assistance to operations and intelligence decision makers in response to dynamic situations

Education and Experience Preferred:
Bachelor degree in an applicable discipline

Minimum of 9 years' demonstrated job progression and relevant work experience in two or more of the following Cybersecurity domains: Security and Risk Management, Asset Security, Security Engineering, Communication and Network Security, Identity and Access Management, Security Testing and Security Operations

Prior experience managing and leading a Cybersecurity team of analysts, including training and development of staff

Prior experience serving as an escalation point for Cybersecurity incidents, vulnerabilities, and events

Detailed technical experience and understanding of testing and maintaining network infrastructure requirements, including hardware and software systems

Prior experience translating functional organizational and department requirements into logical and technical Cybersecurity solutions

Prior experience with managing operations following state, Federal, and organizationally-specific guidelines and documents

Prior experience with reviewing, verifying, and revising Cybersecurity and operational documentation reflecting the application or system security design features

Prior experience with developing multiple Cybersecurity strategies and plans