Posted in Other 30+ days ago.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
National Grid is hiring a Senior Web Analyst for our Digital Channel Engagement department in Brooklyn, NY.
The Digital Channel Engagement team exists to elevate National Grid’s customer engagement by increasing self-service transactions, channel optimization and improving customer satisfaction across all digital touch points that matter most. The Senior Web Analyst will work within the CMS and knowledge management platforms to be responsible for the graphic and user interface of the National Grid US external and internal sites. The individual will help maintain daily updates of National Grid’s web and mobile sites, adhering to existing design templates and brand guidelines. Thos role will maintain site appearance by developing and enforcing content and display standards; ensuring load speed times are optimal for external and internal users, editing submissions from the business. In addition, He/she will be responsible for ensuring that all projects are meeting brand guidelines, establishing a governance structure, and escalation process is established to ensure that all digital request and initiatives are in full alignment with the overall digital strategy and vision of all the web channels.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.