Cigna Corporation (NYSE:CI) and its subsidiaries comprise a global health services and financial company that serves millions of people worldwide through our health, pharmacy, behavioral, dental, disability, life, accident and international products and services. Our mission is to help improve the health, well-being and sense of security of the people we serve.
The Business Analytics Managing Director, Sales & Distribution Analytics role is an opportunity for a proven leader to own and execute a vision for how applied data, analytics and tools can maximize Cigna's revenue and earnings performance by better enabling information driven sales & distribution operations to better sell and retain business.
Reporting to the Health Plan Analytics Vice President this role will work collaboratively with our Sales & Distribution business stakeholders to provide strategic thought partnership in analytics, build and prioritize an operational roadmap and develop required analytics solutions that leverage data science and technology to embed analytics into our sales & distribution workflows.
The Business Analytics Managing Director is responsible for the execution of work in support US Commercial markets which includes Medical, Pharmacy, and Behavioral solutions across all Employer segments. The Managing Director will need to understand our growth priorities and opportunities by working closely with Local Market and Enterprise level business partners to ensure the right informatics solutions (e.g. data, reporting or analytics) are developed and operationalized.
Contribute to developing an Enterprise sales & distribution strategy and roadmap in partnership with Local Market and Enterprise business partners
Craft long-term vision for establishing more intelligent sales & distribution capabilities via the application of increasingly advanced analytics, builds necessary internal alignment around target / interim state approaches, and participate in defining and supporting end user change management activities.
Own and execute analytics strategy and solutions roadmap for our business stakeholders, including valuing solution alternatives, coordinating / sequencing dependencies, development of necessary business cases, and acquisition of capital investment as necessary
Oversees several cross-functional teams responsible for developing analytics capabilities, data strategy and tools
Specific solution responsibilities include:
Develop and refine targeting analytics to enable local sales teams to better deploy distribution resources toward employers that best align to Cigna's value proposition, and develop a multi-year action plan to target Producers and Employers within each local market
Develop and refine Producer segmentation analytics to better align Cigna resources to the highest value channels
Oversee the generation of analytics to understand the performance of sales and distribution teams, as well as, test the effectiveness of novel ideation through test and learn
Build monitoring and managerial routines to evaluate the impact of deployed analytics, identify local best practices, and iterate analytics models and business processes accordingly.
Responsible for Cigna's analytics data strategy for Buyer, Producer, and related attributes.
Key contributor to Cigna’s Enterprise data strategy related to Buyers and Intermediaries, working closely with business stakeholders and Global Data Office.
Responsible for R&D, pilot, & prototype development across key analytic areas, including but not limited to, business intelligence / reporting, advanced trend analytics, root cause statistical analyses, predictive modeling, data mining and pattern analysis.
Leads an integrated business analytics, data management, reporting and data science team of 30 staff.
Define the talent strategy required to achieve business needs; providing individual and team leadership to business analytics and data science team to ensure they are growing their capabilities and achieving their career goals
Qualifications & Experience
Minimum 10 years’ industry experience solving business problems through the application of analytic approaches, prior experience supporting sales & distribution processes preferred but not required
Experience in healthcare, health services, employer based insurance and/or consulting as well as data and analytics strongly preferred. Strong track record of business actions taken or health outcomes achieved through the use of analytics
Proficiency in understanding statistical analysis for purposes of guiding and overseeing Business Analytics work
Combination of analytical, technical and business acumen
Proven track record for success in leading high-performing teams in a matrixed environment
Demonstrated thought leadership on challenging problems with examples of implementing innovative analytic solutions and driving outstanding results
Proven ability to work collaboratively in complex matrix organizations and agile teams
Blend creativity, relentless problem-solving, business acumen, and leadership to drive innovation through analytics working with Innovation team
Strong verbal/written communication and leadership skills to work with various matrix partners, including but not limited to actuarial, medical economics, business, marketing, and engineering
Ability to manage a vision and purpose with various business stakeholders and analytics teams
Effective leadership, prioritization and management of complex deliverable portfolio in a dynamic environment
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.