This job listing has expired and the position may no longer be open for hire.

Player's Club Rep at Grand Lake Casino

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Grove, Oklahoma





Job Description:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=37161&clientkey=00A552C6ED09F13ABB37DAF2BE53CD40






























JOB TITLE:   

Player’s Club Representative


DEPARTMENT: 

Marketing/Player Development


REPORTS TO:

Players Club Supv


CLASSIFICATION: Key


FSLA STATUS:  Non exempt


PAY LEVEL:  Hourly


CLOSING DATE:    


LOCATION:  Grand Lake Casino


EDUCATION: High school diploma or G.E.D.


EXPERIENCE: Customer service experience required; basic computer skills


LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued id


PHYSICAL REQUIREMENTS: Position requires: the ability to twist, stoop, bend, use extensive and repetitive hand movements; lifting up to 35 lbs.; ability to stand for extended periods and input data; ability to work in a fast paced environment; may require sitting for entire shifts, up to 35 hours per week


WORK ENVIRONMENT:  Grand Lake Casino is a drug and alcohol free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust and noise and bright and flashing lights.

JOB SUMMARY:   Responsible for the duties and functions of Grand Lake Casino's Player's Club


SPECIAL WORKING CONDITIONS:  This position requires: the ability to work under pressure and meet tight deadlines; flexibility to work any shift including weekends and holidays; excellent organizational, communication and customer service skills.


ESSENTIAL FUNCTIONS:


  • Provides exceptional customer service to all casino patrons

  • Develops and maintains a friendly, courteous rapport with customers and staff

  • Listens to customer needs and ensures customer satisfaction while complying with casino guidelines

  • Identifies, establishes and inspires enrollments to prospective Player's Club members

  • Communicates properly with guests with reference to preparation of player's club cards

  • Prepares new cards, replacement cards, and update information in the player tracking system for guests

  • Completes all required paperwork and forms in a precise, efficient and timely manner

  • Promotes & executes special events, promotions and services to guests

  • Encourages patrons’ participation in marketing efforts

  • Explains all games and promotions







MINIMUM JOB QUALIFICATIONS: 


  • Reliable transportation

  • At least 18 years of age

  • Written and verbal communication skills

  • Multitasking skills

  • Adaptability


This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Grand Lake Casino is an Indian Preference Employer   Must be able to complete pre employment/random drug screenings with a negative result.