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Walk-In Customer Representative (Bilingual - Korean, Chinese or Vietnamese) - Glendale, CA - PS22272 at Anthem, Inc. in Glendale, California

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.

Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve.  

Walk-In Customer Representative - Bilingual (Korean, Chinese or Vietnamese)

Location: Anthem, 425 East Colorado, Suite 600, Glendale, CA 91205

Work Hours: M-F day shift with 1 Saturday per month 

Responsible for handling all walk-in customers by responding to inquiries for all lines of business. 

Primary duties may include, but are not limited to: 

  • Receives and verifies premium payments. 

  • Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. 

  • Researches and responds to walk-in customer concerns. 

  • Accepts premium payments and prepares written receipts. 

  • Assists customers in the selection of health care coverage that best suits their needs. 

  • Assist customers in making policy change decisions that result in retained business. 

  • Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance. 

  • Provide feedback to appropriate areas to improve service. 

  • Acts as liaison between customer and operating units. 

  • Assists with research of executive inquiries.


  • Requires HS diploma or equivalent;

  • 1+ years of operations or outstanding customer service experience; 

  • Or, any combination of education and experience, which would provide an equivalent background. 

  • Bilingual (written and verbal) in English, plus Korean, Chinese or Vietnamese – you will be required to complete and successfully pass a language assessment 

  • You must live within 50 miles of and be able to work from our Anthem, 425 East Colorado, Suite 600, Glendale, CA 91205 office on a daily basis – this is NOT a work-from-home opportunity. Relocation will not be provided.

  • You must be able to work the required hours, which are M-F day shift hours, in addition to 1 Saturday per month 

  • You must obtain your license to sell life and health insurance within 4 months of employment (if you don't already have one) - this cost will be incurred by Anthem

  • An in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing is preferred

  • You must be an energetic/People Person/comfortable speaking in front of a group, large or small 

  • You must have the ability to multi-task and work with minimal supervision 

  • Prior sales experience preferred

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.