Research Director, Customer Intelligence and Analytics at IDC

Posted in Research 14 days ago.

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Location: Framingham, Massachusetts

Job Description:


Requisition Number 2019-1550
Functional Area Research
Location US-MA-Framingham
# of Openings 1


IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

IDC is currently seeking a Research Director to lead our global research initiative on how customer data is transformed into brand intelligence and action through the application of analytics and other tools. The research, which this director will lead, will examine how customer data is being used, the value brands drive from it, the tools and processes that are employed, and how this leads to increased value for both the brand and the customer.

The Research Director will be primarily responsible for being IDC's strategic market advisor on how customer data, intelligence, and analytics are critical to customer experience differentiation in a DX market. This is a highly visible position that requires the candidate to develop cutting-edge quantitative forecasts and complementary qualitative insights around customer intelligence and analytics for IDC's diverse base of technology and end-user clients.


  • Collaborate and cooperate with IDC's WW customer experience management team and relevant industry analysts around the world.
  • Publish and present innovative, insightful, and actionable quantitative and qualitative research on the market's ongoing efforts to elevate data and analytics as key foundational pieces of the customer experience. This work includes writing well-researched and concise reports, generating forecasts, survey data and case study analysis, offering actionable market commentary and presenting findings to vendors according to a well-defined research schedule.
  • Support marketing, business development, and sales support efforts with technology vendors and end user clients.
  • Provide first-class customer support and advisory services. Our clients rely on us for timely and actionable insights and ongoing customer interaction is a top responsibility. The ideal Research Director candidate will also foster close relationships within the media and financial communities.
  • It is expected that the Research Director will have ample opportunity to present IDC's market perspective at industry and client events.


  • A BA/BS college degree is required with a preference towards an MBA or MS degree
  • At least 5+ years of previous market research experience as well as comparable customer intelligence and analytics industry experience
  • A solid understanding of customer intelligence and analytics technologies and strategies, and broader information technology in general
  • Excellent writing, analytical, interpersonal and presentation skills to evangelize on the evolution of customer intelligence in the digital age
  • Ability to develop and maintain quantitative data models, develop related qualitative analysis, analyze survey data and deliver research in a timely fashion
  • A proven track record of effectively multi-tasking, meeting deadlines and delivering high-quality research
  • Ability to work independently and with a team
  • Proficiency with Microsoft Office applications
  • Analyst office location is flexible
  • Travel is expected to be moderate (approx. 25%)

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.