The Platform Management team is responsible for customer focused payments processing capabilities. The Solutions Engineer will lead initial discussions with customer point of sale (POS) terminal and Integrated Software Vendors (ISV) mapping system architecture and defining statements of work. This requires a keen understanding of payments processing architectures, communication methodology, reporting and revenue models, an understanding of point to point encryption, tokenization, alternative payment methods, and internal partner support and boarding systems. They will liaise with external and internal teams, including Product, ISV, User Experience, Information Security, Legal, Compliance, Risk and other teams to ensure that Bank of America meets and adheres to all regulations for merchant acquiring, corporate and commercial banking, and card acquiring organizations as well as Card Organization rules. The Solutions Engineer help develop customer-driven solutions.
Areas of responsibility included:
Solutions Engineer: Lead and drive technical architecture decisions, statements of work, and project definition for POS and ISV integrations into Bank of America
Communication: Develop, coordinate and own broad range of group wide communications to management, business partners, and vendors.
Working with external partners to develop and certify POS and ISV solutions.
Liaison between POS/ISV partners, technology, operations, product and sales.
Document technical architectures, statements of work, and project scope for integrations.
Detailed working knowledge of transaction flows (authorization, settlement, chargebacks, disputes, etc...) and relationship with card org rules.
Understand impacts of future card org rule changes.
Detailed knowledge of transactions specifications, point to point encryption, and tokenization, and alternative payment methodologies as they relate to POS and ISV development.
Establish and manage cut-off schedules for funding based on LOB requirements.
Identify and provide internal, ISV, and client reporting needs.
5-7+ years' experience working with Card Issuing and Acquiring organizations, with an understanding of payments processing development lifecycle
Demonstrated experience writing and negotiating statements of work
Demonstrated understanding of product certification test tools and integration process
Demonstrated experience communicating detailed POS and ISV terminal configuration requirements in line with integration goals
Experience analyzing and solving complex business and technical problems
Firm understanding of Project Management
Ability to work across multiple initiatives and lines of business
Able to manage multiple priorities and strategies in parallel Strong oral and written communication skills
Ability to communicate across multiple levels of an organization, both internally and externally
Experience in financial services
Merchant Acquiring or payment processing organizations
Note: Travel will be required
This role will play a critical role in developing and implementing business strategy by managing platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Serve as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.