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Systems Engineer IV at Scantron in Morrisville, North Carolina

Posted in Software 30+ days ago.

Type: Full-Time

Job Description:

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services.  We are Scantron professionals.

Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals.  We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions.  Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC.  Scantron is a subsidiary of Harland Clarke Holdings Corporation.


·  Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

·  Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

·  Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

·  We offer work-life flexibility, meeting personal obligations along with professional success.

Position Summary

As a member of the Scantron IT Infrastructure Team, this position is a senior technical resource whose responsibilities are to include project, configuration, development and technical systems management skills. This role is also is responsible for the technical performance and systems management of multiple Internet / Intranet or distributed systems environment including hardware, operating system, middleware, database, server administration tools and application server environments. 

The systems management responsibilities include: incident management; daily monitoring; fault isolation and resolution; security management; backup and recovery; systems integration support; and change management.  The technical performance management responsibilities include: performance analysis/tuning; interaction with telecommunications assessing network performance relative to the systems supported; systems architecture analysis; critical business application (Internet, Intranet or Client Server) performance assessment and capacity planning.  Special projects assistance will also be required providing systems administration support when implementing new functionality supporting business area requirements. 


  • Cisco UCS

  • Pure Storage

  • Brocade FC SAN

  • EMC Data Domain

  • BigIP F5 Load Balancers

  • Oracle Database Appliances (X7-2-HA)


  • vSphere 6 (ESXi, vCenter, vRealize Operations Manager, VDP, SRM, vCenter Orchestrator)

  • Windows Server 2008, 2012, 2012 R2, 2016, 2019

  • Linux (RHEL, CentOS, etc.)

  • IBM BigFix

  • SolarWinds

  • Powershell Scripting

  • IIS

  • DevOps Tools (Ansible, Git, Chef, Puppet, etc.)

  • Azure Service Fabric

  • Microsoft SQL Server 2008, 2014, 2016, 2017

  • Microsoft Active Directory (DNS, GPO’s,) in a distributed environment

Key Duties / Responsibilities

  • Perform systems management functions including incident management, fault isolation and resolution, security management, and systems and network integration.  Participates in on-call support as required.  Provides technical leadership regarding systems configuration management, troubleshooting and systems management methodologies and practices.

  • Manage project activities and regularly assist other project personnel to ensure business application systems are developed in a way that complies with architectural standards and established methodologies.

  • Perform system installations, refreshes, and upgrades (i.e. database, operating system, and application).

  • Set the standard for documentation of deployment processes for other team members to follow.

  • Perform Backup and Disaster Recovery systems management functions as required. 

  • Optimize the technical performance and capacity characteristics of application system operating environments using advanced testing techniques such as predictive, stress, load and performance testing. 

  • Analyze the architectural and cost impact enhancements will have on the system and make necessary recommendations.

  • Provide leadership and ensure controlled administration of changes supporting the systems operating environment.

  • Act as mentor to the more junior level System Analysts.  Coach other members of the systems management team on performance management tricks and techniques, configuration management, and system management methodologies.

  • Critical facilities (HVAC, UPS, generator, etc.) and datacenter operations experience is preferred.

  • This is a security sensitive position.

Education & Knowledge Required

  • Bachelor's degree in Computer Science, Engineering, or related discipline; Master's degree is desirable, equivalent experience acceptable.

  • Completion of Microsoft and/or VMware or other industry standard training curriculums and certifications. 

  • Minimum of 10 years’ experience in technical infrastructure and operations support environments

Experience / Skills / Abilities Required

  • Experience in developing and supporting high volume and high availability Internet, Intranet and Client/Server systems.

  • Experience with hardware platforms including Dell servers and peripherals.

  • Experience in server networking with TCP/IP and systems integration through networking concepts.

  • Experience with operating system and application user account administration.

  • Experience with script writing to automate recurring tasks improving operational efficiency.

  • Understanding system performance configuration and tuning techniques.

  • Technical documentation skills are required.

  • Experience with network printing utilities. Configuration and ongoing maintenance.

  • Experience with Windows domain architecture and administration.

  • Experience with DNS and DHCP design.

  • Experience with Internet proxy servers, web filtering, antivirus, and Windows update servers.

  • Experience with SQL database management or integration a plus.

  • Experience with automated monitoring tools a plus.

  • Strong customer focus and management of client expectations; ability to establish a high level of user trust and confidence in IT's knowledge of and concern for users' business needs.

  • Demonstrated experience working well with IT customers of varying levels of technical expertise in high-pressure situations and complex environments.

  • Perform work at a high technical level with an advanced systems understanding.

Highly desirable that individual has experience with two or more of the following:

  • Successfully worked with end users to develop effective solutions to diverse and complex business problems.

  • Demonstrated initiative, good judgment, and the ability to achieve results through others.

  • Successfully developed and implemented new technology and work processes.

Supervisory Responsibility

  • Viewed as an expert in a specific administrative area. Undertakes complex projects requiring additional specialized technical knowledge. Makes well-thought-out decisions on complex or ambiguous administrative and support issues. Coordinates with users to determine requirements.  Ensures that system improvements are successfully implemented and monitored to increase efficiency. Establishes and communicates common goal and direction for the team. Although has no direct reports, acts as a resource for direction, training and guidance for less experienced staff.

  • On occasion acts as a backup to the System Administration Manager. Represents the manager during meetings. Produces weekly status report while the manager is out of the office.

Communication & Contacts Required

Ability to present and explain technical information to diverse types of audiences (management, users, vendors, and technical staff) in a way that establishes rapport, persuades others, and gain understanding.

  • Internal – Reports to the Enterprise Team-Technical Team Leadership.  Interacts with the IT service delivery staff, management and other business and IT user stakeholders.

  • External – Has contact with vendors, industry peers, and professional associations to keep informed of existing and evolving industry standards and technologies.

Decision Making

  • Strong analytical, problem solving, and conceptual skills.

  • Ability to weigh various suggested technical solutions against original business needs and choose the most cost-effective solution.


  • Willing to work a flexible work schedule

  • Willing to work in a 24x7 on-call rotation, including weekends and after hours.

  • Proactive, self-starter, detail oriented, willing to learn.

  • Ability to establish and maintain effective working relationships with managers, peers, application development teams and external suppliers.

  • Ability to work in a fast-paced and dynamic environment.

  • Willing to travel up to 3 to 4 times a year.

All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.

All employees are responsible for supporting and complying with internal and external  audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Harland Clarke Holdings Corp. is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Scantron is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at  .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: