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Field Service Engineer - Aviation at Garmin International in Olathe, Kansas

Posted in Architecture 30+ days ago.

Type: Full-Time

Job Description:

GPS Manufacturer/Distributor

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.


We’re looking for a few good engineers to soar with us. Whether you love providing technical support or having the knowledge and know how to operate Garmin avionics, our field service engineers enjoy the flexibility of a multi-faceted job that allows them to have a hand in our OEM avionics. Our detail-oriented field service engineers know the specifications, capabilities and operation of our avionics products. They can provide technical support remotely or on-site and can even complete installations in an aircraft manufacturing environment – of course, ensuring strict compliance with all applicable rules and regulations. While we strive for continual innovation, we ensure our combination of performance, safety, quality, value, innovation and ease of operation give our pilots an unwavering level of confidence when they’re up in the air.


If you think you have what it takes, apply for our full-time Field Service Engineer position at our headquarters in Olathe, Kansas. In this role, you’ll be responsible for answering customer and installer technical inquiries regarding Garmin products via telephone, letters, fax, and email. You will also be travel to customer’s facilities to provide on-site support of Avionics Installations and troubleshooting as required. Other essential functions include:

  • Arrange for repair of customer equipment to be returned to the factory

  • Arrange for exchange of out of box failures of Garmin equipment

  • Act as liaison between customer and associates of other departments within Garmin Monitor, document, and report failure trends in Garmin equipment

  • Identify and recommend improvements in Garmin products, documentation, and procedures

  • Review special circumstances and authorize warranty service when deemed appropriate

  • Provide on-site support of Avionics Installations and troubleshooting in an Aircraft Manufacturing environment

  • Verify reported defective products at Customer’s facility

  • Act as liaison between customer and other departments at Garmin

Qualified candidates will possess an Associate’s degree or equivalent Military/Trade school training or a minimum of 4 years of experience performing a role substantially similar to the essential functions of this job description and a minimum of 4 years’ experience in Avionics installation and troubleshooting. Other requirements include:

  • Must demonstrate a high level of interpersonal and communication skills to work across functional and organizational lines

  • Must demonstrate a superior customer-oriented attitude

  • Must demonstrate broad knowledge of aircraft systems and Avionics Sub-systems

  • Must possess proficiency using personal computers and Microsoft Office

  • Must possess the ability to component level troubleshoot and repair various Avionics systems 

Previous Avionics experience in an Aircraft Maintenance Facility and/or an Aircraft Manufacturing environment, a pilot’s license and experience troubleshooting and installing Garmin avionics systems is highly preferred!


Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.


Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.