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Customer Sales Specialist at ADESA Inc in Carmel, Indiana

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

We power the world’s most trusted automotive marketplaces through innovation, technology and people.

KAR Global (NYSE: KAR) provides sellers and buyers across the global wholesale used vehicle industry with innovative, technology-driven remarketing solutions. KAR’s unique end-to-end platform supports whole car, financing, logistics and other ancillary and related services, including the sale of approximately 3.4 million units valued at more than $40 billion through our auctions in 2018. Our integrated physical, online and mobile marketplaces reduce risk, improve transparency and streamline transactions for customers in 76 countries. Headquartered in Carmel, Ind., KAR has more than 15,000 employees across the United States, Canada, Mexico and Europe.

Come join us in our BRAND NEW state-of-the-art corporate headquarters in Carmel, Indiana! Building amenities include full-service cafeteria, large fitness center (free access for full-time employees), on-site clinic (through OurHealth), outdoor working spaces and social hubs and focus rooms on every floor.


Reporting to the Director of Auction Operations, the Customer Sales Specialist will be responsible for ensuring an extraordinary customer experience by building and maintaining relationships, reaching out to potential customers, working with customers who are considering leaving the program, and continuously educating our customers on the value of ADESA Products. The Customer Sales Specialist will demonstrate effective follow through techniques and processes to ensure customer satisfaction.

Key Responsibilities Include:

  • Provide prompt, accurate, and friendly customer service including but not limited to responding to inquiries regarding product availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.

  • Use a customer-focused, needs-based review process to educate customers about product and service offerings.

  • Work with and maintain strong relationships with auction staff and all levels of inside/outside sales teams.

  • Maintain awareness of the competitive landscape, market pricing and strategy.

  • Work cooperatively and supportively with other employees and other departments.

  • Assist with special projects and other work-related duties as assigned.

  • Place outgoing telephone calls and receive incoming telephone calls to prospective and current customers to effectively support customer relationships


  • Bachelor’s Degree in Business (or related field) is preferred

  • 5+ years of sales experience, preferably in a telesales environment

  • Exceptional verbal and written communication skills

  • Active listening skills

  • Demonstrated success cross-selling products and services

  • Consistent goal achievement

  • Self-motivated and results-oriented

  • Ability to work in a fast-paced dynamic environment

  • Proficient computer skills

  • Minimum high school diploma or equivalent


Benefits: Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.