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The Cigna Medicare Strategize Sales Enablement Business Project Advisor will be responsible for delivering sales initiatives necessary to drive efficiencies and improve business processes in order to increase sales and drive profitable growth for the Cigna Medicare business segment. A critical component of this individual's role will be to lead the organization in managing activities necessary to prepare for the Annual Medicare Enrollment Period. This individual will support the overall Cigna Medicare sales enablement strategy and have a significant impact on the organizations objectives by evaluating, defining, managing and executing on sales initiatives required for business improvements and regulatory requirements related to our Medicare, Medicaid and PDP products.
The Cigna Medicare Strategize Sales Enablement Business Project Advisor is responsible for coordinating with Sales, Contracting, Marketing, Commissions, Compliance, IT, and various matrix partners to deliver efficient and effective solutions to support Cigna Medicare’s strategies. The individual will work collaboratively across multiple functional areas to understand current business processes, evaluate impacts, quantify business value, recommend improvements, and identify risks of by assessing initiatives from a cost, efficiency, legal, and regulatory standpoint. The Sales Business Project Advisor will prepare and present evaluations of Sales Initiatives to Sales Leaders for approval, guidance and timing. This team member will plan and execute business process Improvement initiatives and integrate new initiatives into the existing matrix platforms and processes.
This individual will work closely with matrix partners, at times including IT teams, to design and implement solutions within established time lines, provide quantifiable measures and cost savings support for service management, improve compliance of the sales organization, and improve the quality and efficiency of Cigna Medicare’s sales operations, deliver reporting and analytics, and provide broker service and support. Achievements are largely dependent on successfully eliciting feedback across multiple internal and external constituents, the sales organization, market leadership, and distribution partners and working closely and effectively with IT partners to deliver solutions that meet or exceed the needs of all stakeholders. This is accomplished by acquiring a deep understanding of all systems, business processes, and matrix partner impacts; anticipating the needs of stakeholders to proactively design value-added solutions; breaking down complex problems and scenarios into easily understood parts and communicating to stakeholders of various levels; designing and executing project plans per delivery expectations and timelines, and building and maintaining strong peer relationships with various internal matrix partners and external vendors.
WORK LOCATION - Connecticut or Nashville, TN (work at home)
Ability to fully research a business opportunity to understand the business need, costs, risks, and impacts
Has a strategic and inquisitive mind set with the ability to quickly understand a business need and has the ability to problem solve and determine solutions
Ability to research issues both independently and as a team to define best short term and long term solutions
Ability to successfully manage multiple medium to large sales initiatives simultaneously
Engages and strengthens partnerships with matrix partners (Sales, Marketing, IT, Contracting, Commissions, Training, Compliance, etc), to ensure thorough assessment of business impacts, system enhancements, improved processes, and policy change needs
Participates in requirements elicitation, design discussions, business accepting testing and support of tools critical to the success of Sales Operations (e.g. Salesforce, electronic enrollments, etc)
Collaborates with Sales teams and IT leadership to eliminate manual processes through automation, increase efficiencies by improving processes, make it easier to do business by delivering better tools and prevent deviations from standard system processes by documenting and disseminating business process materials
Ability to quickly understand risks and issues; proactively works to remove blockers and solve problems
Ensures projects and tasks are completed within committed time, as defined by requirements and commitments, within budget.
Actions have significant impact on key business objectives
Researches and develops innovative solutions to address highly complex business needs
Analyzes and interprets federal and state mandates to assess system and business impacts for Sales Operations, working collaboratively with Sales Integrity and Compliance teams to ensure compliance
Acts as liaison for business partners (including Contracting, Commissions, Reporting and Analytics, and Training) to ensure system configuration and business processes comply with mandates
Ability to quickly learn critical sales tools and operations as needed to understand dependencies by Sales
Contributes to development of functional strategy through business process improvement and/or reengineering
Works within an environment which leverages analytics, technology, best practices, innovation and talent, along with corporate-wide resources to execute strategy
Provides leadership and clear decision-making on issues affecting process improvement
Support cross-functional decision-making and take ownership to drive compliant process improvement results
Bring intellectual curiosity, questions “business as usual” practices and creates awareness of where a different approach/solutions from traditional channel management is required
Strong project management skills and comfort in ability to create and achieve success in highly matrix environment
Independent, proactive learner with ability to simplify complex topics and impart knowledge to others effectively; great intellectual curiosity
Proven track record of success working collaboratively with cross-functional teams to develop and implement solutions, process and system changes
Ability and willingness to create documentation for the right audience at the right time on design and implementation of business processes, procedures, system functionality, new sales initiatives
Process-oriented with strong organization and planning skills
Ability to analyze and interpret CHS legal/policy and regulatory changes and apply them to the business to ensure both efficiency and compliance
Goal oriented and personally accountable; resourceful and self-directed
Ability to identify and clarify issues and risks related to system functionality and business processes, escalating them as needed
Capable of identifying multiple solutions to a given problem and decisively choosing and implementing the most appropriate given business constraints
Anticipates issues or roadblocks in a project or plan and proactively solves problems before the business is impacted
Develops effective communications and presentations on sales initiatives for various audiences with the right level of content.
Ability to prepare meaningful executive summaries and effectively present at the executive leadership level
BA/BS or equivalent work experience
5 + years of business analysis and/or project management related experience
Experience managing multiple medium to large scale projects with varying delivery dates
Experience in developing and delivery of effective process improvement strategies
Excellent verbal and written communication skills
Understanding of Medicare regulations is preferred
Proven quantitative, analytical, and problem solving skills
Experience in building presentations for leadership
Excellent networking skills with varying leadership levels and matrix partners
Strong customer service orientation
Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.