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Reimbursement Program Advisor at McKesson in Middleburg Heights, Ohio

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

McKesson Corp is a Fortune 7 company and is one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.

Current Need
We are seeking a Reimbursement Program Advisor to join our team in New Albany, OH.  The work schedule is Monday through Friday from 9:00 am - 6:00 pm.

Position Description

The position responsibilities consist of completing outbound calls to current McKesson Reimbursement Advantage customers to provide an understandable picture of each member’s benefits realized and opportunities missed through the McKesson Reimbursement Advantage program. In addition, this role will be responsible for answering inbound calls from existing McKesson Reimbursement Advantage customers; as well as providing timely and accurate responses to inquiries and efficient resolution to and documentation of issues and activity. This position requires excellent communication, customer service and follow-up skills.

Minimum Requirements
2+ years telemarketing experience

Critical Skills

  • Customer Service experience

  • Proficiency with MC Office, especially with Excel

Additional Knowledge & Skills

  • Pharmacy operation (claims adjudication) and/or managed care experience/knowledge preferred

  • Maintain knowledge of pharmaceutical industry products, trends, and processes

  • Effectively manage customer expectations in terms of service and issue resolution

  • Effectively communicate product, price and procedure information to customers and field sales representatives

  • Good problem-solving and decision-making skills

  • Strong interpersonal skills

  • Self-motivated and results-orientated that requires little direction

  • Team player

  • Ability to manage timelines and goals

  • Strong analytical and business skills

  • Ability to operate in a fast-paced, dynamic business environment

4 year degree or equivalent experience.

Physical Requirements
General Office Demands

Must be authorized to work in the US. Sponsorship is not available for this position.

For Internal Use only:  Career Level:  S2

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!