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Order to Cash Specialist at The E.W. Scripps Company

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Cincinnati, Ohio

Job Description:

Primary Purpose

Provide support and subject matter expertise for all Order to Cash functions for the Local and National media as well as other departments within Scripps. 

Key Activities

  • Investigate and resolve questions related to Order to Cash functions

  • Perform processes in the Order to Cash department including, but not limited to: Customer Service, Cash Application, Cash Balancing, Daily Aired TV Log Reconciliation, Billing, Customer Account Setup and Credit card processing

  • Continually review the processes and workflow of all O2C services and provide recommendations as to the most efficient manner to accomplish these services

  • Assist with centralizing and standardizing workflow processes

  • Assist with establishing methodology to measure operational metrics and internal Service Level Agreements (SLAs)

  • Assist with software upgrades, education of users and updating Standard Operating Procedures (SOPs) for new versions of software

  • Resolve escalated issues when appropriate and provide support to the management team in resolving issues

  • Coordinate O2C audit requests from internal and external auditors

  • Assist the management team on special projects as needed


Education & Experience/Certifications:

  • Minimum High School/ GED and 1-3 years office experience is preferred

  • 1-3 years of experience in Customer Service and working in a fast-paced environment

  • Preferred experience in accounting, finance or other related fields

 Skills and Abilities:

  • Strong problem-solving and decision making skills

  • Detail oriented with the ability to multi-task

  • Excellent oral and written communication skills

  • Excellent organizational and analytical skills

  • Proven initiative and self-motivation

  • Proven ability to interact with various levels of staff and management

  • Strong proficiency in Microsoft Office with a focus on Excel

Work Environment

  • Standard office environment

About Scripps

The E.W. Scripps Company (NASDAQ: SSP) serves audiences and businesses through a growing portfolio of local and national media brands. With 52 television stations in 36 markets, Scripps is one of the nation’s largest independent TV station owners. Scripps runs a collection of national journalism and content businesses, including Newsy, the next-generation national news network; podcast industry leader Stitcher; the fast-growing national broadcast networks Bounce, Grit, Escape, Laff and Court TV; and Triton, the global leader in digital audio technology and measurement services. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, "Give light and the people will find their own way."

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis on race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.