The Workforce Health Consultant position serves as a wellness program consultant in a customer facing capacity/role to support sales and account management in meeting the Workforce Health needs of customers, brokers, and consultants and is responsible for increasing enrollment, member satisfaction and retention. This role will be responsible for the evaluation, development and implementation of programs to support customers' worksite wellness needs. This role is responsible for supporting consultation regarding KP services to help employer workforce populations improve their health and wellness and better manage chronic conditions. Improving health and workforce productivity is at the core of KP's value proposition and the purpose of this position reflects the importance of supporting the messages, tools and offerings to position KP to better tell its value story to current and prospective employer customers.
Analysis/evaluation of customers' business and/or process and functional requirements, development of proposals, client support during implementation, development and maintenance of service level agreements. This position is responsible for developing relationships with business partners (both internal and external) and understands the business processes of customers and how they relate to our functional areas.
Partner with Sales and Account Management (S&AM) as a Consultant in the development of Wellness programs and strategies to achieve sales and retention goals. Responsible for the development and management of program proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned project. Leads development of RFP responses. Responsible for conducting wellness presentations to customers, brokers, and consultants.
Manage and coordinate Wellness program engagement through all consulting stages. Acts as a liaison between customer and S&AM and Products throughout the development life cycle. Responsible for developing program participation goals for engagement plans in collaboration with customer, decisions are made based on customer information and relevant internal data. Accountable for tracking, analyzing and reporting wellness program results for both customers and Kaiser Permanente leaders.
Uses workforce health knowledge, philosophy, tools and resources in order to develop appropriate customer solutions. Acts as an internal expert and resource for wellness programs. Keeps current on wellness market trends and uses that knowledge to advance membership and retention through innovative consulting.
Plans, coordinates and conducts the analysis of customer business processes and functional requirements; prepares workforce health engagement plans and supports program implementation. Identifies onboarding requirements for customer implementations and/or works collaboratively with customer on non-standard custom implementations. May participates in workflows, process diagrams and gap analysis development.
Responsible for overseeing customer operating plans within HW timelines and processes (e.g., product guardrails). Strong project management skills, including the ability to multitask and organize different customer implementations simultaneously. Demonstrates attention to detail and excellent follow-through with both internal and external customers. Responsible for navigating and managing through common resource demands. Responsible for developing solutions to a diverse range of complex problems, which require creativity and innovation.
Accountable for overseeing the development and coordination of collateral documents. (Customer communications in coordination with marketing, legal, etc.). Accountable for tracking customer wellness budget both internally and externally.
Addresses customer needs by looking at all variables and making decisions based on urgency of specific cases, given time demands, and key priorities. Does not delay decision making through lengthy analysis or extended data gathering; knows what is needed to make a decision. Makes decisions based on customer information and relevant internal data. Recognizes unspoken organizational limitations and uses this knowledge to understand what is and is not possible at certain times.
Uses strong written and verbal communication skills both internally and externally. Must be able to adapt communication styles for different audience and have strong editing, proofreading and presentations skills. Demonstrates ability to be self-starter; able to work autonomously, takes initiative to make progress and overcome challenges; Ability to be flexible and adapt to changing circumstances. Work is accomplished without considerable direction and is evaluated upon completion to ensure objectives and performance requirements have been met.
Minimum five (5) years of health care experience, to include a minimum of two (2) years in a consulting role.
Bachelor's degree in business, health care administration or related discipline OR four (4) years related experience required.
High School Diploma OR General Education Diploma (GED) required.
License, Certification, Registration
Master's degree preferred.
Certification or advanced qualification by third party association that matches the function or field applicable to the business discipline (such as AHIP or HIAA); in this case Wellness.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.