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Fulfillment Team Leader Home Equity at Bank of America in Farmington, Connecticut

Posted in Other 30+ days ago.

Type: Full time

Job Description:

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending .

NOTE : *Investor Audits Does not apply to Home Equity Home Loans Fulfillment.

Required Skills :

  • 2+ years of management exp. w/ managing a team of 10-20 associates (managing metrics and performance)

  • Leadership ability with performance management experience
  • Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction
  • Ability to motivate associates to meet production, quality and service standards along with providing direct coaching and feedback reagarding quality, customer experience and problem resolution.
  • Possesses in-depth knowledge of a variety of loan products and program guidelines
  • Excellent attention to detail
  • Strong verbal and written communication skills
  • Excellent problem solving skills
  • Strong organizational skills
  • Strong interpersonal Skills
  • Ability to multi-task and handle high work volumes
  • Capacity to work in a team-oriented environment
  • Ability to deliver a difficult message with confidence
  • Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment
  • Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality

Desired Skills:
  • Previous supervisory experience of a mortgage loan processing team
  • Understanding of various income sources
  • ACAPS Experience

1st shift (United States of America)

Hours Per Week: