Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending .
NOTE : *Investor Audits Does not apply to Home Equity Home Loans Fulfillment.
Required Skills :
2+ years of management exp. w/ managing a team of 10-20 associates (managing metrics and performance)
Leadership ability with performance management experience
Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction
Ability to motivate associates to meet production, quality and service standards along with providing direct coaching and feedback reagarding quality, customer experience and problem resolution.
Possesses in-depth knowledge of a variety of loan products and program guidelines
Excellent attention to detail
Strong verbal and written communication skills
Excellent problem solving skills
Strong organizational skills
Strong interpersonal Skills
Ability to multi-task and handle high work volumes
Capacity to work in a team-oriented environment
Ability to deliver a difficult message with confidence
Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment
Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality
Previous supervisory experience of a mortgage loan processing team