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Trust Officer, TRUST - Tempe at Edward Jones in Tempe, Arizona

Posted in Legal Admin 30+ days ago.

Type: Full-Time

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

The Trust Officer is responsible for the administration of trusts, estates and investment management accounts.  The responsibilities include:


  • Daily management of ongoing trust administration in accordance with Edward Jones Trust Company guidelines, fiduciary standards, trust agreements, wills, powers of attorney and all contracts relating to the account relationship. 

  • Onboarding and closing of accounts; including asset identification, asset gathering and analysis

  • Developing, strengthening, and retaining client, beneficiary and branch team relationships;

  • Reviewing, understanding, and interpreting trust agreements, wills, powers of attorney and other contracts to limit regulatory and legal risk;

  • Partnering with financial advisors to fully understand clients' needs and deliver an excellent client experience;

  • Discussing and explaining tax and estate planning concepts and trust terms with beneficiaries and financial advisors;

  • Managing client service with other Trust Company and Operations associates, branch teams, attorneys, CPA's and outside business professionals;

  • Understanding and balancing the needs of grantors and all current and future beneficiaries;

  • Coordinating the management of special assets and  real estate;

  • Serving on Trust Company committees, participating in business planning or other initiatives as requested;

Qualifications Required in the Job:


  • Bachelor's degree strongly preferred or equivalent training, certification or work experience. 

  • Progress toward professional certification, such as CTFA strongly preferred;

  • At least 3 years trust, estate administration, or related legal or financial services experience required;

  • Knowledge of trust administration principles, estate planning principles, taxes, and investment principles required;

  • Demonstrated ability to balance compliance, legal, and business decisions;

  • Ability to work in team based environment, delegate work appropriately, and lead meetings effectively;

  • Ability to use trust accounting system, Microsoft products and other automation tools;

  • Ability to effectively train, delegate and follow up with others who provide service to the client and branch team; Organization skills are essential;

  • Must be highly skilled in written and verbal communication (especially in complex matters) and demonstrate high level of interpersonal skills;


Problem Solving:

Problems are typically complex and non-routine as each account is unique and requires interpretation of documents and knowledge of estate planning, tax concepts, regulations and laws; Must be able to manage moderately complex accounts and relationships;

Problems typically require analysis and fact finding and contain more than one issue.

When formulating and implementing solutions, must balance conflicting needs of clients and future beneficiaries, making problem solving more complex;

Overall problem solving is complex and non-routine, and highly time sensitive. 


Decision Making:

A moderate to high degree of risk is associated with this position as it has a high degree of discretion; however, many decisions are made in consultation with others;

The decisions and action or inaction could result in significant financial loss to the client, and financial, reputation and legal risk to the Trust Company and firm;

The decisions made regarding trust accounts are usually complex, require analysis of trust documents, account history and specifics, regulation, and law, and often do not have specific guidelines. 

Decisions impact the account and beneficiaries for years in the future.


Span of Influence:

The work performed in this position spans the administrative area of the Trust Company.  Some of the responsibilities of the position reach beyond the Trust Company and affect transactions and clients of the firm;

This position will have limited partial supervisory responsibilities of the work performed by support teams (e.g.. Trust Specialists, Ops, specialty teams);

Due to the nature of the work, decisions can create a high level of financial, reputation, legal, and regulatory risk for years into the future.

This position also collaborates closely with legal and tax teams, operations, other internal support teams, and external attorneys and CPA's to provide solutions for clients.