Equal Employment Opportunity/M/F/disability/protected veteran status
Job ID 2020-1267 Job Locations US-TX-Frisco # of Openings 1 Category Banking Center
Overview This position is located in our Frisco Banking Center. A Teller within the Banking Center plays a vital role in the customer experience, and is generally the most frequent point of contact as you process and assist with transactions, while complying with all policies, procedures and regulatory banking requirements. Offer digital and mobile solutions to provide the most convenient access for a customer to conduct their banking transactions. Perform transactions accurately and efficiently including check cashing, deposits, transfers, and withdrawals while adhering to established operational policies and procedures. Build relationships with customers by connecting them with the banking center team, who can help address financial needs.
Responsibilities Essential Job Duties and Responsibilities:
Demonstrate ability to make connections, engage and educate customers.
Support and develop a team environment.
Support, promote and participate in a customer-focused culture.
Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements.
Knowledge and interest in computers and ability to connect customers to available technology.
Ability to work branch hours, including weekends and some evenings.
Demonstrate successful sales, referral and service practices.
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipt of deposit. Identify counterfeit currency.
Examine checks deposited and determines proper funds availability based on regulation requirements and complete Hold Notices when necessary.
Cash checks and pay out money after verification of signatures and customer balances, processes savings withdrawals. Enter transactions into computer and issues computer generated receipts.
Answer basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Accept loan payments: verify payment amount and issues receipt.
Buy and sell currency from the vault as necessary, ensure teller drawer cash limits are not exceeded and manage cash drawer according to the guidelines set forth in the Teller Policy.
Attend morning huddles, sales meetings and monthly Bank meetings.
Review and verify proper identification and be able to identify suspicious activity.
Issue official instruments.
Process drafts and other collection instruments.
Prepare Currency Transaction Report (CTR) and monetary log for applicable transactions.
Provide dual control, as necessary.
Cross-train within Teller area to develop knowledge and skill level.
Process night depository and mail-in deposits, as necessary.
Process Cash Advances for customers.
Adhere to policies, procedures, regulatory banking requirements, and state and federal laws.
Provide information about other bank products and services.
Demonstrate strong initiative in role.
Lead and model North Dallas Bank & Trust Co. mission statement.
Must have High School Diploma or equivalent; a minimum of 1 year of experience in a customer facing service role, and 1 year of experience handling cash.
Must be able to work during the time the Bank is open for business, including Saturdays.
Must have experience using MS Office, including Outlook, Word and Excel.
Must have a professional image and demeanor.
Prefer candidates with previous bank experience and candidates with working knowledge of Jack Henry Vertex Teller.