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Guest Service Agent - Crystal Inn Hotel & Suites Murray at MacCall Management LLC in Murray, Utah

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Our Guest Service Associates provide outstanding guest service while processing accurate and timely guest room reservations.  They draw from previous customer service experience and company provided training to exceed guest satisfaction.

We offer unique company perks and benefits such as:

  • Health, Dental, and Vision benefits for Full-Time Associates

  • Company provided lunch

  • Monthly bonus potential

  • Pay for Grades for Dependents

  • 401k Retirement benefits

  • Gym Reimbursement

  • Tuition Reimbursement and Scholarship Programs for Associates and Dependents

About the Job

  • Accurately process guest room reservations and cancellations according to established policies and operating procedures.

  • Demonstrates the ability to sell the right rate, to the right guest, at the right time.

  • Demonstrates ability to operate computer software, including but not limited to roomMaster, Microsoft Office (Excel, Outlook, Word).

  • Demonstrates ability to understand and execute basic math skills and cash handling.

  • Professionally execute all functions of outstanding customer service.

  • Occasionally organize, tidy, sort, or lightly clean office areas, public areas, and guest rooms.

About You

  • Excellent customer service skills

  • Ability to follow and understand instructions.

  • Ability to work quickly and efficiently.

  • Must be able to stand, lift, bend, push, and lift up to 10 lbs. Exerting up to 50 lbs of force occasionally.

  • 1 year of customer service-related experience preferred.


  • Valid Class D Driver’s License

  • 5 years driving experience required to drive hotel shuttle to airport (SLC, MDV, WVC hotels only)

Who We Are

Crystal Inn Hotel & Suites is a unique, independent hotel group based in Salt Lake City, Utah.  Operated by MacCall Management, LLC, Crystal Inn Hotel & Suites is soon to celebrate 25 years of exceptional guest service by “delighting every guest, every day, one at a time.”  We believe and live our core values of SERVE.  Safety, Excellence, Respect, Value, and Efficiency. 


  • Customer Service



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Team Player: Works well as a member of a group

See job description