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Clinic Patient Service Representative - Internal Medicine - Full Time at Careerbuilder in Mason City, Iowa

Posted in Other 30+ days ago.

Job Description:

12310_45131 Mercy Internal Medicine
Expected Weekly Hours:

Position Purpose:

Job Description Details:

Hourly Pay Range: $12.87 - $17.85

Hours: Monday-Friday; 7AM-5PM; no weekends or holidays


The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.


  • High school diploma or equivalent; knowledge of medical terminology is preferred

  • Six months of office experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma
  • Computer experience required

Special Skills and Competencies:
  • Typing speed of 35 words per minute preferred
  • Ability to maintain a high degree of confidentiality
  • Ability to perform multiple tasks simultaneously
  • Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times
  • Ability to discuss personal and financial matters with patients and families.

MercyOne North Iowa Medical Center Offers:
  • Competitive wages; including weekend and night differentials
  • Benefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater
  • Educational assistance
  • Success Sharing - a bonus when the organization meets its goals

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.