The US Operations Director reports directly to the Senior Vice President, USA Industrial Safety Services and has profit and loss responsibility for the Specialized Safety Personnel business and is directly accountable for operational performance and sales and marketing strategies for all Specialized Safety Personnel services on a national/international basis, US Operations Director will also be responsible for IPSC implementations, LSI Smart Inspections and providing direction, oversight and standardization to the Regional TAR Managers. This entails providing Corporate Management with annual and long term business plans that address financial forecasting of projected revenues and capital expenditures and operational issues contingent on meeting the company’s mission, goals, and objectives.
Specific Job Duties and Responsibilities
Provides operational oversight for the line of business including financial planning, human resources, company assets, sales & marketing strategies, and profitability of those Service Centers and Special Operations Groups under his/her area of responsibility.
In conjunction with the Regional and Group Managers, directs the use of company resources, both personnel and equipment, between other Service Centers/Districts to achieve maximum efficiency, profitability, and utilization of company resources.
In conjunction with the Regional and Group Managers, sustains on-going monitoring of fixed asset availability and determines need for additional purchases and submittal of capital expenditures to Corporate Management, if needed, to assure adequate operational capability is maintained at all times.
Establishes the expectations and standards of quality with regard to Customer Service, Operational Readiness, and Safety of Operations and insures that applicable Service Centers & Special Operations Groups operate in strict compliance program quality assurance and control guidelines.
Mandates level of compliance for all Quality, Safety, Training, and State and Federal Regulatory Program requirements.
Insures that all work is conducted in compliance with company legal and risk management policies. Coordinates with legal group to insure all contracts, purchase orders or other terms and conditions of work are reviewed and approved per company policy.
Ensures that all documentation and data entry associated with operations are completed in a timely and accurate manner. This includes all safety incident reports and follow up action, inspection/repair documents, job cost billable expense and time sheets. Completes required reports and communication in a timely manner. Reports status of operational issues to managers on a regular basis.
Manages a preventive maintenance program and ensures that vehicles, equipment, facilities and other assets are properly maintained and in top working condition.
Education and Experience: Bachelor’s degree from an accredited university in a related field and ten plus (10+) years industrial experience or equivalent combination of education and experience. Must have management experience within an industrial service, refining, petrochemical or manufacturing environment.
Other Required Skills, Knowledge or Abilities: Operational management experience including history of managing budgets, generating revenues and controlling expenses.
Strategic, able to translate market needs into operational business plans.
Strong commercial skills with experience leading sales and or marketing organizations preferably in an Industrial service environment.
Leadership experience managing change in a high growth environment requiring the continual realignment of people and other resources to meet organizational and market needs.
Understanding of technical service offerings and experience serving clients in the oil and gas, chemical, petrochemical, pulp & paper and/or power/utility sectors.
Interpersonal Communications: Maintains a high state of integrity and professionalism in carrying out the duties and responsibilities of this position.
Proactive communication style with superior oral and written communication skills that demonstrates analytical thinking and the ability to deliver a clear, persuasive message.
A passionate leader, who is motivated to develop people and create high performing teams.
An energetic self-starter who works well without close supervision and is adaptable to growing and changing environments.
A team player, whose natural style is to collaborate and place personal agendas secondary to the needs of the organization,
High personal and ethical standards, genuine, forthright and honest with an impeccable reputation for integrity.
Flexible, resilient self-starter, with the confidence to step out of a larger structured environment that is drawn to an entrepreneurial opportunity to build a business and operate in an environment with little corporate bureaucracy.
While performing the duties of this job, the employee is regularly required to stand, walk, stoop and bend. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Splits time between office and field locations. Approximately 50% travel will be required with this position.