Customer Master and Inventory Coordinator at Samsonite LLC in Jacksonville, Florida

Posted in General Business 29 days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

This role is responsible for maintaining customer and inventory data that are specific to our internal and external customers\u2019 expectations. Responsibilities
Customer Master

  • Work with Sales and the Customer Service team in setting up new accounts per company guidelines by ensuring that all documents are completed accordingly

  • Confirm that additional customer related data, such as Dropship Fees, Free Freight, etc., are set up per customer specs

  • Stay current in Customer Master inbox with 24 hour response time

    Inventory Levels

    • Maintain real time inventory levels to ensure accurate inventory level on the 846 table

    • Research all 0 inventory feeds to confirm future availability or status

      • Manage all inventory correspondence, including set up, maintenance, and removal, for Cross Reference items as communicated from Sales and the Customer Service team

        Portal Management

        • Manage portals for drop ship accounts (.com\u2019s) by updating expected inventory receipt dates
          or removing discontinued items


          • Analyze reports, such as account specific Scorecards, to identify whether area of opportunity is inventory-related

          • Conduct audits for specified accounts to ensure customer\u2019s inventory list is current and accurate Other

            • Back up the Pricing Master Coordinator when needed

            • Provide guidance and training to Customer Service Representatives on inventory related concerns or questions to promote self sufficiency Qualifications

              • High school diploma. Associates or Bachelor\u2019s degree preferred

              • SAP preferred, but not required

              • Intermediate level knowledge in Microsoft applications

                • Strong ability to self-manage and prioritize workloads that will change rapidly throughout the workday

                • Excellent verbal and written communication skills

                  • Must be a self-starter who is detail oriented, organized, focused, can multi-task and can work well with a team