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Customer Service Representative - Brands at Blue Marble Brands in Providence, Rhode Island

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Purpose: Responsible for providing excellent customer service and maintaining strong professional relationships.  Assist customers with new orders and advises status of orders in process. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.  Complete related records, reports, and documentation.  Perform miscellaneous clerical duties as required. This role plays a key part in providing superior customer service to both external and internal customers.


Job Responsibilities:

  • Assumes responsibility for the accurate data entry of customer orders for specific customers

  • Processes orders into Macola M10 and sends to Warehouse or Supplier for processing

  • Checks orders for accuracy by verifying price, cost, promotions, inventory, addresses, credit status, terms, shipping method, and minimums

  • Acknowledges all orders within 24 hours of receipt.

  • Act as a problem solver and liaison between customers and supply chain, while promoting an interactive relationship with operations and sales to quickly solve issues impacting customer.

  • Allocates products when in short supply, and works closely with Supply Chain with any inventory issues

  • Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders.

  • Coordinate and manage deliveries with carriers from origin to destination to ensure customer satisfaction

  • Assumes responsibility for effectively performing miscellaneous customer service functions 

  • Supports decisions made by management that could affect productivity of the department

  • Assumes responsibility for establishing and maintaining professional working relations with customers

  • Resolves questions, requests, and problems promptly and courteously

  • Keeps customers informed of company policies, status of their orders, procedures, shortages, price changes and FOB changes

  • Able to handle orders via EDI


Job Requirements:

  • High school graduate or equivalent

  • Customer service and data entry experience  

  • System Implementation preferred

  • Microsoft Office Suite (Word, Excel)

  • Knowledge of our warehouses & suppliers

  • Strong written, verbal, and interpersonal communication skills

  • Excellent communications and public relations skills

  • Well organized

  • Able to work in a fast-paced environment

  • Able to work independently as well as part of a team

  • Flexible and with the ability to adjust to change

  • Attentive to detail


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.


 Preferred?? If not how long 1 yr??