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Front Desk Monitor (NHS743) at Volunteers of America in BROOKLYN, New York

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Job Description:

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Front Desk Monitor (NHS743)
Brooklyn, NY, USA Req #541
Tuesday, January 14, 2020
Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY's life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.

The front desk monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Minimum Qualifications:
High school diploma or GED. Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. Must be able to perform diverse tasks with ease and maintain confidentiality. Certifications in security, CPR/First Aid, and Fire Safety (F-80) required, in accordance with regulatory mandates covering this program site.

Supervisory Role:
This position does not have supervisory responsibilities.

Principal Responsibilities:
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
2. Ensure that all clients sign in and out as required.
3. Route mail and deliveries as required.
4. Handle or assist in crisis intervention.
5. Follow assigned procedures in emergency situations.
6. Conduct rounds at residence as assigned
7. Perform other related duties as requested.

Expected Results of Principal Responsibilities:
1. Visitors are assisted promptly and courteously.
2. Client locations can be tracked at all times.
3. Mail and deliveries are routed to the appropriate people.
4. Crises are handled according to agency policy.
5. Emergency situations are responded to according to agency policy.
6. Rounds are conducted as scheduled and all incidence reported.
7. All other related tasks are completed on time and accurately.

Work Environment:
While performing the duties of the job, the employee will be in a transitional housing shelter environment.

Physical Demands:
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires sitting, standing and walking. The employee must occasionally lift and/or move items up to 20 pounds.

Position Type:
This is a full-time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.

Other details
  • Pay Type Hourly
  • Job Start Date Tuesday, January 14, 2020

  • Brooklyn, NY, USA