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Customer Care Advisor at Kohler Co. in Portland, Oregon

Posted in Other 30+ days ago.

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Job Description:

Customer Care Advisor

Location: Portland, OR


At ANN SACKS we are creatives. We are artists, designers, problem solvers, analysts, planners, producers, manufacturers, sellers, organizers and innovators.

We're a locally founded brand - started right here in Portland, Oregon in 1981. Since then we've expanded to 18 showrooms across North America, created a global presence as a Kohler owned brand, and won a National Kitchen and Bath (NKBA) award for our latest innovation in Sustainability and Recycled content. Over 2 million tiles and parts are handmade and sprayed in our Portland factory every year. We have a small company feel with big company business.

Our CX team is growing and we are looking for a full-time Customer Care Advisor to join us at our corporate office in Portland, Oregon. As a member of our team, you will be instrumental in supporting our business as we strive to make every customer experience with us exceptional.

Perks of working with the Customer Experience Team:

  • M-F workweek - no weekends!
  • New Sit-Stand Desks for ergonomic comfort
  • Tight-knit team - we know each other's birthdays, our favorite foods (and our least), and how to make each other laugh
  • Autonomy and ownership to make decisions you believe in for the customer's experience
  • Continued professional development through on-going training
  • Opportunities to grow within the role and the organization

What you'll do:

  • Save the day - Empathize with customers when things don't go as planned; provide relationship-building gestures including refunds, reshipments, returns and troubleshooting for product questions
  • Take risks - deliver exceptional customer service while utilizing negotiation skills and compromise to identify best "cost versus service" solutions
  • Innovate big and small - identify trends and pain points, collaborate on solutions to improve both customer experience and company processes
  • Coordinate with cross-functional teams including Supply Chain, Merchandising and Sales daily to action customer requests
  • Collaborate with Customer Experience team to knowledge-share, provide coverage when needed, and participate in special projects

Who you are:

  • An eloquent communicator who understands and embodies, "know your audience" through all channels - phone, email, IM and in person
  • Ready and eager to think outside the box; a creative problem solver who asks, "how can we do this better?"
  • Comfortable with ambiguity and the unknown - be ready to embrace change, dig for answers and meet new people regularly
  • A forward thinker and critical decision maker who can anticipate needs before they arise


An ideal candidate for the Customer Care Advisor position will have the following:

  • 2-3 years of experience in a customer-facing environment. Preference given to candidates who possess a blend of experience with both in-person interactions and behind the scenes (email, phone, etc.) in a fast-paced environment
  • Bachelor's degree preferred
  • Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook
  • Excellent verbal and written communication skills
  • Ability to work with minimal supervision and independently prioritize work without missing critical deadlines
  • Strong interpersonal skills - proven track record of developing and maintaining collaborative relationships with internal and external partners
  • Self-motivated and proactive problem solver with a high sense of urgency

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .