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CUSTOMER CARE SPECIALIST I (Contract to Permanent) San Antonio at Harland Clarke in San Antonio, Texas

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time





Job Description:

Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation’s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Position Description: Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, issue resolution and comments/feedback regarding financial products/services.  Consults with Clients and Customers to identify additional needs related to the products or services.  Recommends products, services or solutions as appropriate. 

Experience / Skills Preferred


  • 6 months work history in a financial, contact center or banking-related environment preferred

  • Familiar with customer service and selling concepts

  • Closing sales and/or generating leads preferred

  • Good communication and interpersonal skills

  • Basic computer skills

  • Ability to multi-task and be detailed oriented

Hours/Schedule


  • Full-time hours during contract period. 

  • Variety of shifts offered Monday - Friday and Saturday - Thursday.

Requirements


  • Must be 18 years of age or older

  • Must have a High School Diploma or GED

  • Must be authorized to work in the US

#HCCSS

Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator at 801-537-1040.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

#HCCSS