This job listing has expired and the position may no longer be open for hire.

HVAC Maintenance Technician (Pivotal Home Solutions) at Pivotal Home Solutions Co in Naperville, Illinois

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:



Pivotal Home Solutions' HVAC installation business is booming!  If you are looking for a stable company, work variety, & tremendous advancement opportunity, come & join our growing Pivotal Home Solutions team.


Since 1992, our home warranty & maintenance plans have helped protect homeowners from the inconvenience and costs of unexpected repairs to their essential systems and appliances.  Today, we service nearly 1 million plans nationally with the majority of our customers right here in Greater Chicagoland.


Join Pivotal Home Solutions and you’ll be part of the largest investor owned water utility in the US.  As part of the American Water family of nearly 6,900 dedicated professionals, you will help make a positive impact on the approximately 15 million people we serve in communities all over the USA! 



Primary Role

Maintain the customer's equipment to ensure customer comfort and safety. Promote products, contracts and services to guarantee customer equipment maintenance, and provide total home comfort for the customer.  This individual will be responsible to work and drive safely at all times.

Key Accountabilities

  • Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.

  • Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.

  • Legibly and accurately complete company paperwork.

  • The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.

  • Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, inspection cameras, etc.


Functional Experience:

  • Continuously provide the customer with the highest levels of customer service

  • Understands and comply with all safety policies

  • Clean the customer’s equipment to maintain the efficiency of the equipment and ensure total home comfort.

  • Thoroughly understands and complies with the inventory policies and procedures of NHS.  Accountable for use of inventory involving his/her work.

  • Must notify customers 30 minutes before arrival and contact customers if they are running behind schedule.

  • Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials as needed for job completion and handling paperwork properly, timely and legibly.


Business Acumen:

  • Ability to identify and asses’ equipment issues in an efficient manner.


  • Use good time management to make effective use of travel time.

  • Use good time management to keep non-productive time down during weekly inventory re-stock

  • Must be able to cycle count inventory upon procurement’s request.

  • Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.

  • Demonstrates a high level of technical competence.

  • Ability to utilize a variety of analytical techniques to solve problems



  • Complies to all corporate and department policies and procedures

  • Develops strong credibility with co-workers and department leadership

  • Uses good people skills and judgement with customers to provide them with the highest level of customer service.

  • Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.


Driving Results:

  • Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department.

  • Must show a willingness to continue to learn and take additional training to develop proficiency in the field.  This could include in-house training, manufacturers training (including after hours), videos and related articles.


  • 1 – 3 years minimum experience. 

  • High School, GED, Vocational training in HVAC, HVAC certification.  Must continue education of HVAC through classes the company requests attendance.

Travel Requirements
Short Description



Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.