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Records Specialist Lead at Epiq Global Business Transformation Solutions, LLC in Chicago, Illinois

Posted in Legal 23 days ago.

Type: Full-Time

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

JOB SUMMARY: Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position will perform duties as a specialist relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.


  • Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc

  • Ensure all client needs and requests are met and accurately delivered in a timely manner

  • Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

  • Apply necessary effort and QC approach to deliver “Best-in-class” work and service

  • Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

  • Work independently on assigned production tasks

  • Coordinate additional assistance with Records Specialists on team

  • Expected to uphold the Standards of Service and best practices developed by EPIQ

  • Responsible for the day-to-day operations of the Records Room.

  • Participate with other records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re- Shelving.

  • Database Management and Maintenance to ensure records are accurately documented and stored.

  • Troubleshooting to identify potential problems or to recommend better processes or methods to accomplish work in the specified timelines provided by the client.

  • Assure adherence to corporate policies and strategies using the current records management systems.

  • Ensures compliance with business protocol, regulatory and best records management practices requirements.

  • Maintain ongoing communications with all departments regarding maintenance, creation, revising, reviewing, retrieval and archiving of records.

  • Generate record management reports.

  • Assist with orientating and training others on the appropriate records management processes and procedures as required by the client.

  • Perform photocopying, faxing, scanning, and other duties as assigned.


  • Excellent communication (verbal and written) and organizational skills.

  • Detail oriented and exceptionally attentive to accuracy.

  • Ability to learn skills quickly.

  • Ability to manage multiple tasks.

  • Customer service and enthusiasm.

  • Ability to lift up to 30 lbs on a consistent basis.

  • Ability to routinely stand, bend and stretch


  • High School Diploma or equivalent (4 years of college preferred)

  • Possess a minimum of 2 years’ experience in a professional office environment working in a file or records clerk capacity.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.