Posted in Other 30+ days ago.
Type: Full Time
The Exception Facility Liaison works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, discharge or frequent trips in order to maximize scheduling coordination and information sharing. The Exception Facility Liaison visits facilities regularly to provide training and information about the non-emergency medical transportation system, and to learn about facility concerns. This position functions as a liaison for patients and case-managers alike throughout the state providing in-service training to facilities on how to use NET services effectively and to promote positive relationships.
Responsible for providing community based outreach and education activity
Develops on-going relationships with facilities through face- to- face meetings, phone calls and group presentations
Maintains positive relationships with facilities
Reports to and works with Member Experience team and members of management when issues are uncovered
Provides training and education in person and via webinar to facilities on how to use NET services effectively including web-portal trip request
Promotes company initiatives with healthcare facilities and case workers
Travel to healthcare facilities as required
Provides post-meeting follow up/communication to healthcare facilities and LogistiCare departments accordingly
Other duties as assigned
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Presentation Skills -- Ability to effectively present information publicly
Relationship Building -- Ability to find a solution for or to deal with customers and co-workers
High School Graduate or General Education Degree (GED required)
Associate degree preferred
Experience interacting with health plans and healthcare facilities strongly preferred
3 years relevant work experience strongly preferred
At least one year experience as an outreach or provider relations representative strongly preferred
Must have a valid driver's license
Must be able to pass DMV record check
Driving record must remain in compliance with LogistiCare's driver qualification standards
Must be able to use a hands-free mobile phone
SKILLS & ABILITIES
Strong verbal, written, interpersonal communication skills and ability to deliver clear, effective and engaging oral presentations to a public audience
High level of technical competence to include proficiency with Microsoft Office Suite; advanced Excel skills a plus
Excellent problem solving skills: must be able to develop and implement action plans to address issues
Strong problem resolution skills
Must have a proactive approach to relationship building
Must be solutions oriented; creative innovative thinker
Must be able to work independently and as a team member
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer with headset for periods of time
- Ability to use the phone for periods of time for the assigned work day
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 20% of work time may be conducted in an office setting and approximately 80% may require travel throughout assigned region/territory
The noise level in the work environment is usually moderate.
LogistiCare is an Equal Opportunity Employer.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled