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Regional Business Office Manager at Springstone Inc. in Louisville, Kentucky

Posted in General Business 11 days ago.

Type: Full-Time

Job Description:


This position is responsible for set-up and training of Business Office staff for all new Springstone hospital openings. This role will ensure staff at each facility is trained and understands Springstone policies and procedures, as well as hospital Business Office day-to-day operation expectations. When new staff is hired at established facilities, this role may travel to that facility to train the newly hired Business Office Staff in that role for a reasonable amount of time. If it is determined that a facility Business Office is not meeting expectations in business office functions, the Regional Business Office Manager will counsel that facility to bring them up to expectations in the areas of operations, cash collections, form completion, etc. If over the phone counseling is unsuccessful, the Manager will travel to that location and work directly with the facility to assist with the goal.

The Regional Business Office Manager will assist the Director of Business Office Operations with managing the day-to-day communications with all facilities in answering questions concerning patient accounts and procedures. The Regional Business Office Manager will work in conjunction with the Central Business Office (CBO) to ensure the accuracy of data necessary in the billing and collections process. The Regional Business Office Manager will communicate to all Business Offices new procedures or process changes, updating policies and procedures as necessary, and will make improvements to current processes as needed. The manager will also act as Liaison between facility, CBO and Director of Business Office Operations.

Position Details

  • Train Business Office Managers and Financial Counselors at all hospitals on Business Office daily tasks and validate their competencies.

  • Responsible for setting up Business Office for new hospitals including files, system accesses, forms, credit card systems.

  • Validate accurate capturing and posting of financial activity at each hospital ensuring consistency.

  • Assist Business Offices on interaction with Intake and UR to ensure pre-certifications, certifications, and appeals are completed accurately and in a timely manner.

  • Review each hospital's performance with upfront and cash collections, visiting hospitals needing help improving their results. Work with Business Office Managers and Financial Counselors on ways to communicate with patients to improve results.

  • Other duties as assigned.



Associates degree or higher in business administration, accounting or combination of education and relevant work experience preferred.

Prior Experience:

Previous experience in accounts receivable at psychiatric healthcare facility and previous supervisory experience preferred.

Additional Requirements:

May be required to work flexible hours and overtime, can be 50%+ travel at times.