Posted in Science 30+ days ago.
Job location: NYC, NY, Hartford, CT, Raleigh, NC or remote, United States work from home
Be a pioneer in the area of servicing analytics and drive value -add for Cigna and its Customers and Health Care providers!
This job gives you the very special opportunity to make Cigna the industry leader across all interaction channels. Driving affordability of care, transparency of care, predictive cost of care and simplicity to enhance the well being of customers is our mission. Each interaction with Cigna should be a positive unforgettable one. Empowering our customers and providers with the information and satisfy their need when and how they want to do it through self-service means is a key enabler.
You will help shape the service operations strategy and identify, size, test, measure data driven opportunities to drive out regrettable call volume through Interactive Voice Response Unit (IVR) predictive models and functionality as well as through other efficiency enabling opportunities.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.