Posted in General Business 30+ days ago.
Director, Reporting and Analytics - GCCX
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire hardworking people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
Job Summary: Global Customer Care and Experience (GCCX) continues to grow and evolve. Frequently tasked with solving complex employee and customer needs through disruptive and innovative thinking, the GCCX Strategy and Operations team has created a role to lead and manage our Reporting and Analytics efforts and align with cross functional stakeholders. The Director, GCCX Reporting and Analytics will lead a small team and be responsible for on setting and delivering the analytics agenda for Global Customer Care and Experience team. The ideal candidate has spent time in establishing new reporting centers and can demonstrate the ability to quickly analyze complex business problems using advanced analytical techniques and summarize into action-oriented recommendations for the business. This leader will motivate and develop their team -- is comfortable wearing many hats and working in a fast-paced, ambiguous, highly collaborative and customer-obsessed environment; thrives in and drives a culture of accountability; and can synthesize details yet still see the big picture. This role reports to Sr. Director, Strategy & Operations within the Global Customer Care and Experiencee Team. This is a high visibility role that will partner with leaders and employees of all levels within Equinix, and ideal candidate will need to build strong relationships across stakeholder teams and within GCCX.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.