The Technical Writer produces and maintains documentation related to systems and user guides. This position works with business specialists and developers, and using business specifications and technical data, outlines, drafts, and organizes documentation efforts.
Manages product documentation schedules according to release deadlines.
Experience in creating technical Release Notes, User Guides, Design and Technical Documentation.
Responsible for maintaining up to date product documentation collateral for the products.
Works with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
Works within established style guidelines.
Performs quality reviews of documents, within given timeframes and with little or no supervision, to ensure correct spelling, grammar, content accuracy, and tone and voice consistency.
Creates, edits, and maintains technical documentation.
Contributes as a valued member on multiple product teams.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
Bachelor's degree in Technical Communications or a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
Three years experience in Technical Communications or a related field which demonstrates the skills, knowledge, and abilities required.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Proven ability to work in a fast-paced office environment, while managing a variety of tasks and multiple priorities.
Knowledge of medical healthcare insurance processes.
Knowledge of Claims, Enrollment and Billing preferred.
Knowledge of JIRA and Confluence.
Ability to work independently with minimal supervision.
Ability to meet deadlines.
Proficient in the use of Microsoft Office, Visio and online help products.
Possesses excellent oral and written communication skills.
Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.