Clinical Quality Trainer - Telecommute at UnitedHealth Group in Lexington, Kentucky

Posted in Training 16 days ago.

Type: Full-time





Job Description:

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

UnitedHealthcare's Quality Management & Performance is an integrated team serving all UnitedHealthcare businesses, focused on improving the health of our members, enhancing our operational effectiveness, reinforcing brand and reputation for high-quality health plans and helping members lives healthier lives.

Quality Management & Performance combines talented individuals from many areas of quality, including HEDIS, CAHPS and Accreditation. Our goal is extraordinary performance that exceeds the expectations of the constituents, customers and members we serve.

In addition to supporting UnitedHealthcare as a whole, this position focuses on clinical quality improvement for our members. In addition to working with the Quality Management & Performance HEDIS staff, this position will collaborate and work closely with other key areas of quality including National and Regional Accreditation teams, CAHPS teams, CMS/SNP teams and others.

This position reports to the Associate Director of HEDIS Education & Training.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Plan:
    • Conduct training needs analysis by engaging business/process and system key stakeholders and SMEs
    • Identify the training goals, dependencies, audience and timelines
    • Collaborate with business/process and system SMEs/stakeholders to gather training content/information/process flows
    • Identify the appropriate delivery approaches, media and methodologies
    • Apply principles of adult learning and training best practices to create effective and innovative solutions
    • Anticipate business training needs to proactively develop solutions and training plans
  • Develop:
    • Create individual course curriculum and materials for varying audiences including beginner, advanced and refresher levels to meet training requirements and business needs
    • Including but not limited to, HEDIS Project Manager (HPM) and Clinical Quality Manger (CQM) positions
    • Coordinate with stakeholders to develop supporting Resources Documents
    • Keep current on various training delivery techniques, business processes, products and systems and all HEDIS requirements
  • Execute:
    • Release LearnSource courses following corporate training policies and procedures
    • Facilitate virtual live training sessions
    • Ability to effectively manage and support the learning environment by applying learner-centric approaches to promote engagement and active participation by all learners, maintaining a positive and professional learning environment, maintaining control of the training and appropriate response to unforeseen circumstances during delivery
    • Trainings will also include conducting Train-the-Trainer sessions to prepare other Trainers for delivery, and conducting training pilots to obtain stakeholder/SME approvals
  • Communicate:
    • Develop / coordinate communication tools for status updates, milestones, changes, deliverables, etc.
    • Develop and maintain a centralized location for training materials and resources
    • Communicate to managers/directors on new training and developmental expectations for staff
    • Conduct analysis of training outcomes, conduct updates and debriefs with stakeholders to communicate effectiveness of programs/solutions, identify needed changes and incorporate changes


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Please review the required qualifications as posted below. To be eligible to apply and be reviewed for the position, the candidate must meet or exceed all posted required qualifications listed. Thank you for taking the time to review the job posting. We value your time and interest in the position.

Required Qualifications:

  • Undergraduate Degree or High School Diploma/GED with equivalent/related experience
  • 2+ years HEDIS experience and/or knowledge
  • 3+ years' experience in Training, mentoring and/or Development with adult learners
  • 3+ years experience conducting Instructor-led training in a virtual environment utilizing WebEx, designing user guides, participant / facilitator guides, and job aids
  • Ability to assist with focusing activities toward a strategic direction and achieve targets
  • Demonstrated data management and/or project management skills
  • Time management and prioritization skills
  • Advanced proficiency with Microsoft Office applications, including: Word, Excel and PowerPoint
  • Experience with SharePoint and shared network drives
  • Strong written and verbal professional communication skills
  • Excellent team development skills
  • 2+ years of experience in Quality/Quality Management medical record review
  • Strong interpersonal skills
  • Ability to work in a self-directed manner in a fast-paced, rapidly changing environment
  • Experience working with HEDIS software vendors (management, building relationships, issue resolution etc.)
  • 2+ years Experience with Articulate with equivalent/related experience with Captivate, Flash, Storyline, or similar authoring tool


Preferred Qualifications:

  • BS / BA Degree
  • Proficiency with Articulate (Story Line) software
  • Proficiency with SharePoint design

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Clinical Quality Trainer, Clinical, Quality, Trainer, Quality Management and Performance, Management, Performance, HEDIS, CAHPS, Accreditation, Lexington, KY, Kentucky, Telecommute