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User Support Intern at Genesco in Murfreesboro, Tennessee

Posted in Other 30+ days ago.

Type: Full Time

Job Description:



The User Support Intern is responsible for assisting end-users with leveraging provided tools to support end-user business processes. A successful candidate will have a strong desire to listen, learn, apply, and share remedies for software and hardware functionality as this is critical to the success of this role.

HOW YOU WILL MAKE AN IMPACT * Responds to customer inquiries, questions, and requests for support.

* Identifies opportunities to improve end-user resources and provides draft document content for management review.

* Investigates issues and as appropriate provides feedback to the IT Support Team for review and improvement.

* Proposes modifications to existing documents, scripts, and processes to improve services provided.

* Accepts tasks and complete tasks assigned by the IT team manager.


EXPERIENCE AND SKILLS YOU\'LL NEED TO HAVE * Enrollment an undergraduate degree (Computer Science degree preferred)

* Experience working with Windows and Mac devices and Office applications

* Ability to analyze information objectively and make a reasoned judgment based upon the evaluation of sources data, facts, observable phenomena , and customer feedback.

* A good listener with a strong desire to help other leverage computer tools. Listens take notes and captures task requests and directions.

* Must possess excellent written and verbal communication, interpersonal, and presentation skills.

* Able to prioritize and provide timely resolution to issues and requests. Efficient, and detail oriented.

* Self-motivated, takes prompt action to accomplish objectives and able to work independently and as a member of a team.